Heidi Jaeger Email & Phone Number

Park City, Utah, United States

Salt Lake City, Utah, United States

United States

Mentor to students in the International Harp Therapy Certification Program. Evaluating assignments, offering support and advice for improvement in Therapeutic Music

Salt Lake City Metropolitan Area

Salt Lake City, Utah, United States

Providing spiritual care to patients, families, staff while meeting requirements for Clinical Pastoral Education certificate. Med Surg and Behavioral Health assignments.

Summit County

Elected to Vice Chair in 2014, Chair in 2015. Completed a third three year term on the Summit County Board of Health.

Utah

Playing harp at the bedside for hospice patients emotional and spiritual support, pain and anxiety management, and quality of life improvement. Music individually tailored to each patient's needs and responses.

Greater Salt Lake City Area

San Francisco Bay Area

Planning, preparation and submission of NIH grants for demonstrated efficacy and commercialization of medical devices through IRB approved clinical trials in partnership with University of California, San Francisco.

As a member of the TeleHealth Services Special OperationsTeam, accountable for multiple matrixed project teams to meet clinical program objectives within scope, schedule, cost, resource, and quality, while managing risks. All projects were designed to improve access, reduce costs and promote better care delivery across the organization and externally, utilizing audio visual communication solutions to bring the right level of care at the right time to the patient, regardless of geography.

Greater Salt Lake City Area

-Operational quality improvement strategist, evaluation and reporting of programs and projects -Healthcare transformation engineering-PPACA, Meaningful Use, PCMH implementation -government relationship management in the new healthcare delivery environment.

Speaker, Evaluator, Timekeeper, Grammarian

Project Manager for IC3 Beacon Project, a federally funded initiative to improve health care outcomes in Salt Lake, Tooele and Summit Counties, while developing new models of health care delivery and management through innovative use of technology and clinical paradigm shifts. Assisting private practices achieve Meaningful Use and implementation of EHRs, connecting them to the greater health care community. Managing partnerships with Intermountain HealthCare, University of Utah Community Clinics, Utah department of Health, and the Utah Health Information Network.

Greater Salt Lake City Area

Bedside harpist for hospice patients.

--Applying Agile methodology, led cross functional teams locally and remotely of Software Engineers, Quality Assurance Specialists, Product Analysts, Technical Writers, Installers and Trainers, Project Leaders, Marketing and Sales staff throughout the organization to achieve identified deliverables within budget and schedule parameters.-Management of internal and external stakeholder buy-in through Voice of the Customer data collection, commitment to maintaining a transparent environment, and management of customer expectations.-Coordinated efforts with offshore teams and third party vendors whose deliverables enabled the successful completion of the project.-Development of tools to track project burn, team productivity, project risks,

Managed the transition of the business unit during the acquisition process and first seven months of operations under the new Canadian ownership. Responsible for ongoing Project Management of software implementations, all customer relationships, customer communications, liaison between Canadian management team and US Operations team. Ensured release deadlines were met consistently and customer expectations were exceeded. Implemented quality improvement strategies to update the existing documentation materials and ensure documentation would stay current by creating an online, web-based product that would incorporate new release notes and be accessible by the software application help manual. Developed KPIs for weekly, monthly management reporting purposes providing analysis of variances.

Project Management of software implementations including operations analysis, training and management of customer expectations within the scope of the contract. Account Management for our largest client, turning around a relationship on the verge of termination to becoming a reference site. Led a Six Sigma green belt project resulting in reduction of waste and inefficiencies of the standard implementation process through the use of appropriate technology and improved documentation. Developed new training modules and products to market to customers to provide better service to customers and increase revenue outside of implementations.

Management of national health care software computer installations for inpatient and outpatient facilities with managed care components. Oversight of programming services, project management and training, and technical support. Customer relations including marketing, business development, contract preparation, review and negotiations with clients. Consulting of management practices, business operations and reengineering requirements for effective implementation. Initially met with C-level clients before and after contract was signed to prepare them for the management of change to assist their employees and obtain their stakeholder buy-in. Project management of implementation. Preparation of PowerPoint presentations, website design, corporate marketing materials development

Program development and operations of a Center of Excellence Program funded by the State of Utah to facilitate the commercialization of academic based biotechnology.• Developed a corporate sponsorship program estimated to generate Center revenues in excess of $120,000 the first year and over $500,000 by year three.• Liaison between Center and pharmaceutical industry to promote CCS member's research resulting in several collaborations, SBIR partnerships and research contracts. • Invention disclosures filing assistance to University Investigators resulting in patent applications and licensing with industrial partners.• Negotiated royalty splits between Center, TTO, Academic Departments, and Academic Inventors.• Designed and presented posters and other marketing information about the CCS and affiliated Utah biotechnology companies at scientific meetings resulting in increased visibility and sales for CCS affiliated biotechnology companies. .

Financial management, grant and contract development and management, oversight for research operations, personnel, purchasing, and quality control for an NCI designated Clinical Cancer Center. Member of the Huntsman Cancer Institute initial planning and design team for the new Center, name, building, and organizational structure.• Managed the Cancer Center in the absence of an Executive Director for three years while maintaining research and funding levels until the Huntsman funding and re-organization execution.• Submitted successful federal grant applications for the Cancer Center for five years totaling over 7.5 million dollars in research and administrative support.• Served as an administrative consultant for two NCI grant site review teams for one national cooperative group trial and one PPG.• Increased revenues and cash flow through more accurate subject accrual, start-up cost estimates, and improved negotiation and management of pharmaceutical industry contracts

Postgraduate Degree, Pediatric Chaplaincy

Working in the Spiritual Care Dept. at Primary Children's Hospital focused on Pediatric Chaplaincy

Bcc, Pastoral Care

Completion of 5 units of Clinical Pastoral Education requirements and Board Certification panel interview.

Courses Of Interest, Passed

Activities and Societies: The Bible's Prehistory, Purpose, and Political Future, Emory University, completed 6/29/21 History.

Mha, Healthcare Administration

B.S., Dietetics