Heidi Fox Email & Phone Number

Boston, Ma, Us

San Francisco, California, Us

I'm currently seeking a new role as a Software Engineering Manager or Director. My background is in robotics, machine learning, and natural language processing. I am adept at conflict resolution, stakeholder management, and mentoring and coaching of direct reports. I am a formally trained product owner who has lead teams through Agile transformations.

Charlestown, Massachusetts, Us

Manager and Agile Product Owner for RightPickTM robotic piece-picking system for warehouses.• Grew team from four to nine engineers. Successfully advocated for promotions for several engineers.• Maintained high retention rate through challenging times. Helped navigate company through significant personnel changes that included both individual contributors and senior management.• Established cross-functional collaborative environment through mentoring and coaching to enhance soft skills. Collaboration challenges were both inter-personal and inter-team.• Acted as Product Owner for three Scrum teams with different mandates, including basic infrastructure, core product features, and special modifications for customers. Managed Agile transformation/adoption.• Brought several large projects to completion, including a new version of the product, and the integration of an industrial arm.• Instrumental in winning contract with Staples by shepherding development of multiple required new features. Examples include improvements to placement of items, detection and mitigation of multipicks, and development of a suction cup swapper.• Managed updates to basic documentation and translations for RightPick version 4.

Charlestown, Massachusetts, Us

• Brought customized RightPick system online for a new customer who later executed a follow-on contract. • Contributed to storing logs onto Google Cloud instead of on-premises. Created and modified bash scripts for authentication, moving logs to the cloud and then to Google Drive folders for further processing.

Eindhoven, North Brabant, Nl

Manager of a team of engineers (including one remote member and one contractor) who work on the backend ranking system for the location search platform. Worked closely with associated teams in Frankfurt, Berlin, Bangalore, and Kiev.• Conducted performance reviews; assigned pay increases and bonuses; made hiring decisions; integrated new team members (including another manager); set objectives; gave career coaching; conducted sprint planning.• Worked closely with Product Management and customers on defining and estimating time to implement requirements, answering RFQs, and prioritizing tasks. Collaborated with partner companies on joint projects.• Managed development and productization of several new features.• One of several Product Owners in charge of creating a new microservice implementation of our product based on Docker and Kubernetes which integrates with the company’s Open Location Platform (OLP) and will support several new and complex features that the previous architecture was unable to support.• Helped integrate the Local Search team with the Geocoder team to form a new, unified team, each with very different cultures and ways of working.• Shepherded team through transition to first sprint-based and then full Scrum way of working. Acted as Product Owner for multiple Scrum Teams.• Worked with Visa paperwork for both H1-B and EB-1 visas.

Eindhoven, North Brabant, Nl

* Contributed to design and development of the machine learning-based map search engine which replaced the original rule-based engine, resulting in significant improvements in search results, starting from with the first release.* Led effort to define training and test data annotation guidelines, rating schema, quality standards, and front-end logging requirements.* Designed and implemented training and decoding in R and Python for ease of experimentation with multiple model types. Implemented Java version of decoder for production use.* Contributed to initial development of machine learning model features.* Contributed to search quality improvements in many parts of the system, including feature development, search results thresholding, a new alignment model, and a new subsystem for specific search types. Designed and coded a new search subsystem for one subtype of search using Spring and SOLR. Implemented next-generation alignment model in C++, improving speed, memory usage, and flexibility over previous Java version.* Performed detailed error analysis on search results in both Latin-script languages and Chinese, both alone and alongside a Chinese speaker. Based on the results of these analyses, modified components of the core engine to improve search accuracy.* Co-designed and contributed to development of a new search-centric data management system focused on data input and normalization, data quality, and optimization of SQL used in the data processing pipeline.* Worked closely with remote teams on new place data management efforts. Defined requirements, quality metrics, and good practices for assessing the quality of provider data prior to acceptance.* Contributed as Advisor to the data analytics team, the data management team, and the on-device user interface teams developing logging requirements and system tests triggered by system changes.* Performed data quality analysis, including assessment of the quality of the current data fusion system.

• Contributed significantly in effort to extend product to languages other than English - Evaluated and selected for purchase third-party software for character encoding conversion, Chinese word segmentation, Chinese character set conversion, and word stemming. - Created the system language training requirements for processing non-English data such as Arabic. Supervised the Arabic data annotators and worked with Arabic speakers to perform error analysis. - Worked closely with Arabic data providers on the requirements definition and quality verification for Arabic place name data. Continued to work with same provider on requirements and quality definitions for Chinese place name data. - Performed various C++ coding tasks related to conversion of system to handle UTF-8.• Incorporated new data sources into the place database, normalizing data to fit existing schema.• Improved accuracy of place matching algorithm.

Providence, Rhode Island, Us

Conducted research in the area of statistical machine translation. The system translates from Czech to English using syntactic dependency information in addition to simple word-word statistics.

- Designed and implemented information extraction (IE) servers for use in an intelligence analysis environment.- Designed and implemented server side of client-server protocol between IE servers and clients (e.g. an Oracle database).- Trained users in NLU Shell, a system for building IE applications. Training culminated in creation of a working IE system.- Represented research team as interface to system administration staff. Prioritized tasks, investigated group computing needs and purchased computing equipment.- Supervised data annotation effort.- Managed effort adapting IE system to new law enforcement domain.

- Researched and developed a statistical text relevance classification preprocessor for the PLUM information extraction (IE) system.- Designed and implemented the first entity recognition component of the PLUM system.- Participated in several Message Understanding Conference (MUC) evaluations. Contributed at virtually all levels of processing (text zoning, part-of-speech tagging, entity and relationship recognition, parser, lexicon, discourse, template output).- Co-created a functional prototype IE system for a law enforcement domain. Implemented subsystem for semiautomated merging of extracted data with contents of a database.- Designed and implemented server side of client-server protocol for communication between IE server and GUI for browsing and modifying extracted data.- Co-designed NLU Shell, a system of editors to allow domain experts to build simple IE systems. Designed and implemented subsystem which compiles user-created factbases into an IE system.

Providence, Rhode Island, Us

Performed research into variations of the probability model of a statistical parser.

S.B., Computer Science And Engineering

M.S., Computer Science

Ph.D. Program, Abd, Computer Science