• Reviewed all documents sent by delegates to ensure information was complete and accurate, contacted delegates when additional information was required• Succesfully, managed a high volume inbox (about a thousand a day) to assign work, and answer all inquiries during Launch event• Responsible for delegates invited to events, confirmed attendance, arranged travel, and accommodations• Collaborated closely with travel agents to ensure delegates travel needs and clients budget requirements were met• Maintained reports to track attendance, travel arrangements, and costs to provide to client as required• Acted as a liaison between client and delegate• Attended events to check-in delegates, assist with any questions, concerns or travel change requests• Provided ad hoc project and administrative assistance as required

• Managed multiple team inboxes, assigned issues to appropriate team member based on a rotational basis and tracked all issues assigned in a Work Distribution Spread Sheet• Followed up with stakeholders when required to gain additional information and managed expectations• Managed all documentation and permissions within LiveLink, as the team ‘Superuser’• Created and prepared reports using excel to be sent out to team managers and directors• Coordinated team and project meetings, as well as Launch Command Centers

• Customer liaison – Internal and External both by email and phone to ensure that customers orders and expectations were met• Attended to tickets and requests both in the ‘Remedy’ inbox and the ‘RIO’ inbox and assigned to the appropriate team member• Worked with Partner Operations Managers to resolve all Carrier problems, including pricing, incorrect information in SAP and Carrier orders

• Reserved Conference calls for customers via email and telephone• Listened to customers to help them choose the services best suited for their needs• Troubleshoot and helped customers with their questions and concerns, escalated customer concerns to the appropriate manager• Conducted operated attended calls including Event (i.e.: Q&As) and conference calls• Maintained files of customer call records• Provided ad hoc administrative support when needed