Heidi Morales Email and Phone Number

Excellent side gig that provides endless joy! Teaching kids 2-12 yrs old fitness and health principles through games. Challenging, but rewarding with tremendous room for personal development. The owner and his right-hand woman are the embodiment of running a business and treating employees with integrity and compassion. Honestly, the funnest job with the best management I have had since I was 14yrs old.

We focus primarily on classes, themes, and movement that promote confidence, healing, accepting all parts of oneself, non-judgement, sisterhood, self-love and community.

Buti yoga is a dynamic practice that encompasses traditional vinyasa, HIIT, dance, the spiral technique, and vibrational movement. Although it is a workout, it is more like a healing exercise that introduces students to their own power and ability to experience self-love. I aim to continuously improve and grow in my practice so that I can create an environment where students can get tap into the healing and transformation Buti© Yoga has to offer.

Office Admin for nonprofit specializing in advocating for children taken into the foster care system. The mission and many of the employees are wonderful. However, If you are looking for taking a role in this organization - please feel free to take a moment to contact me about my experience with leadership and some of the dynamics.

I can give all the cool e-commerce site building, tech testing, tracking down answers for RFPs, etc. But to be honest - most of my time was spent making software that did not work correctly or that did not (or would not) fulfill the customers needs appear to look like it did. That was under direct instruction. Also spent a lot of time answering hundreds of technical questions in ways to suggest we could solve potential clients’ problems that no one really knew if we would be able to accomplish by the time the client was onboarded. So, you want to be a sales engineer? Gotta be good at deception, smooth talking, kissing the asses of execs, and fitting in with the Sales people. Feel free to contact for more details regarding my experience. You don’t have to sell your integrity to make money for a company.

Software company specializing in POS and e-commerce ticketing solutions for the top industry leaders in amusement and cultural markets around the world.ROLE OVERVIEW AND ACCOMPLISHMENTS:• Offer guidance and resolution in issues related to software, hardware, and SQL data issues.• Provide in-depth solutions for clients in the form of training or detailed written instruction to increase their knowledge of the software suite. Requires knowledge of clients’ specific needs, industry history, and custom integrations, such as e-commerce platforms.• Act as the Help Desk Coordinator on top of System Specialist duties. Entails acting as the first responder to all client questions and concerns, either offering further support or assigning the case to the other techs with careful consideration of their work load and ability.• First point of contact of support to hundreds of clients spanning seven countries.• Manages the Emergency Tech Support schedule, coordinating the exchange of on-call shifts, phone and email changeovers.• Test and troubleshoot software defects and changes in functionality.• Carefully document all client information to ensure accuracy in future support assistance.• Despite being tasked as the Help Desk Coordinator on top of the System Specialist role, personally closed 21% more support cases than the team’s 2019 average, totaling 611 cases closed.• Gained proficiency in using SQL to find data discrepancies and writing queries to find information in our client’s databases not readily available from our reporting software.• Assisted in the implementation of one of our largest clients, New York Botanical Garden. Included traveling to the client’s site for training, procedural meetings, and system configuration. Continued in implementation efforts by providing direct, solution-based collaboration.• Currently hold the second highest CSAT score in the history of the Siriusware. Rewarded for my contributions and work in March 2020.

• Supported other members of Information Systems team by identify current or potential issues with data transfer from one software to another, as well as handling bulk membership information and benefit uploads to the SQL server and Salesforce when requested. • Utilized comprehensive knowledge of institutional systems to successfully build on, edit, and troubleshoot the functionality of Pacific Science Center's eCommerce and Point-of-Sale (POS) softwares.• Monitored and maintained event, show, and promotional ticketing schedules as related to POS and online availability. • Possessed software proficiency with Microsoft SQL Server, Salesforce, Hyper-V Manger, accesso Siriusware and Passport softwares, and more.• Wrote instructional guides totaling over 120 pages for reference and training purposes.• Aided in conducting job interviews for new Information Systems candidates.• Acted as the first point-of-contact for all onsite and online sales issues. • Provided support to all Siriusware users with reporting, sales issues, reservation balance concerns.• Offered instruction, information and/or assistance to ten different departments within the institution.• Provided follow-up and continued support to software application users.

• Performed prepress procedures for books, calendars, brochures, posters, and more; ensured accuracy of spot and full colors, proper quality of logos and images, and that size and positioning of all artwork were correct for final printing and folding. • Performed quality assurance tasks that included proof reading and critiquing work of entire Art Department, including management, to ensure overall quality and accuracy, overseeing the entire print production process from order entry to final product approval.• Appointed by QT2, Inc. Vice President and Distributor Relations Department to develop and design company marketing materials and website pages.• Became the only employee within the company to be able to stand into all three positions within the Art Department, as well as perform customer service and order taking responsibilities outside the department.• Wrote a comprehensive instructional guide on QT2, Inc.'s Design, Prepress and Quality Assurance procedures. • Communicated with distributors and clients about artwork, copy changes, order issues and designs while fostering excellent customer relations. • Designed and replicated print materials and logos for customers, adhering to their branding or helping to develop a “new look” if requested.

● Built and organized online exhibits and photograph collections. Work included researching photographs in the IWASM archives, writing captions and descriptions, and scanning, compressing and organizing photographs and images. ● Organized the online Women’s Air Force Service Pilots (WASP) Exhibit, consisting of 1,074 WASP photographs. Researched the history of the WASP in order to write informational guides and a general exhibit description (http://iwasm.omeka.net/exhibits/show/women-airforce-service-pilots). ● Uploaded Amelia Earhart pictures from the Marie DeCarie Collection onto Omeka, open-source digital archiving platform. Researched photographs to write descriptions, note dates and locations, and give appropriate tags and subject headings (http://iwasm.omeka.net/collections/show/2). ● Logged, clipped and edited an oral history interview that was used to create a short documentary on record-breaking aviatrix Edna Rudolph Paul. ● Scanned and compressed over 300 photographs for two digital collections. Researched photographs to write descriptions, note dates and locations, and give appropriate tags and subject headings: The IWASM Collection of Original Photographs (http://iwasm.omeka.net/collections/show/4) and the Ruth Nichols Photograph Collection (http://iwasm.omeka.net/collections/show/5).

• Conducted extensive research of local landmarks and businesses, conducted and editing audio interviews, and gathered and digitizing relevant documents and images.• Wrote 25 original articles and detailed image captions, one of which was cited in the book Lost Grand Hotels of Cleveland by Michael C. DeAloia, 2014.• Oversaw and edited the work of volunteers and students, ensuring their writing and research fit the standards and vision of the Cleveland Historical team.• Focused on the development of a geo-based mobile application for the Cleveland metropolitan area.• Used CMS software to create web and mobile app pages for Cleveland Historical, promoting tourism to Cleveland, its notable landmarks, and local businesses.

● Logged over 259 hours of volunteer hours. ● Cataloged artifacts using PastPerfect for the Artifacts Collection Manager. ● Aided in the installation of special and traveling exhibits. ● Compiled genealogical information for the public and the museum using archival search databases and microfilm. ● Transcribed and edited civil war letters for the Curator of Manuscripts. ● Assisted with the 2009 and 2010 National Endowment for the Humanities workshop “Progress & Poverty.” ● Used RootsMagic program in order to compile genealogical information on the family tree of President Rutherford B. Hayes. ● Catalogued artifacts using PastPerfect for the Artifacts Collection Manager. ● Filled requests for copies of obituaries using archival search databases and microfilm. ● Helped set up and take pictures for a new museum exhibits and pamphlets. ● Used RootsMagic program in order to compile genealogical information on the family tree of President Rutherford B. Hayes. ● Archival research for the public. ● Transcribed and edited civil war letters for the Curator of Manuscripts. ● Helped compile pictures from the Hayes archives for a new museum exhibit. ● Preformed archival research and picture gathering for a presentation given by the museum’s image specialist.

● Measured homes and large public grounds to draft detailed site plans. ● Converted hand-drawn drafts to Computer Aided Design drawings. ● Assisted in preparing presentations to clients for new landscape and exterior building proposals. ● Acted as the sole drafter and AutoCAD technician, assisting the company’s president and founder in all design needs. ● Asked to come back to the company to assist during a period of high demand due to superlative performance. Fulfilled many of the same duties during the 2009 summer months.