Heidi Leaman work email
- Valid
- Valid
- Valid
Heidi Leaman personal email
Heidi Leaman phone numbers
• Inherent desire to seek and provide clarity in a dynamic, multi-faceted environment• Recognized leader in effective communications and content strategy• Adept at managing multiple projects/incidents simultaneously, with limited resources and competing priorities• Strong sense of ownership, naturally persistent when faced with ambiguity• Confident managing relationships and influencing at all levels, including senior executives, cross-functional leaders and external business partners• Organizational authority on project management, process improvement, and incident response• Capable of producing meaningful retrospectives and managing change across an organization
-
Lead, Engineering Operations Communications & StrategyApple Oct 2024 - PresentCupertino, California, UsDevelop effective documentation and communications strategies to optimize the efficiency of Engineering Operations. Build and rally cross-functional teams around a shared vision. Clearly articulate challenges and present holistic, thoughtful solutions at the necessary depth for engineers, senior leaders, and business stakeholders. Craft compelling narratives and presentations that influence decisions, provide actionable insights and effectively communicate goals, progress, and impact.
-
Manager, Service Operations - Apple Pay SreApple Jul 2021 - Oct 2024Cupertino, California, UsLed a globally distributed Service Operations team. Developed operational processes and strategies for Engineering Operations in support of Incident Management, Problem Management, Change Management, Knowledge Management, Service Level Management, Continuous Improvement, Data Analysis and Insights.
-
Engineering Program Manager - Cloud Infrastructure SreApple Feb 2017 - Jul 2021Cupertino, California, Us• Managed project roadmap in alignment with organizational priorities• Reported on project health, risk assessment and adherence to scheduled milestones• Managed bare metal capacity planning for the largest centralized logging deployment on earth• Maintained vendor relationship and drove prioritization of Apple’s needs on their roadmap• Engaged with users across Apple to gather requirements and facilitate on-boarding• Authored Apple-internal documentation and email distributions to up to 45k recipients• Facilitated internal training programs and raised awareness of self-led training resources• Partnered with Apple properties and service owners to ensure cross-functional alignment
-
Email Deployment Program Manager - Adobe Marketing Infrastructure & OperationsDatafinity Group Mar 2014 - Apr 2016San Jose, Ca, Us• Worked under vendor contract with Adobe in San Jose, CA• Managed batch email deployments, up to 20M emails per day• Provided oversight of schedule and resources according to program forecast• Completed large-scale email program migration from external to in-house solution• Participated in email contact planning and deliverability monitoring• Maintained comprehensive project, process, policy documentation• Implemented solutions stemming from incident and project reviews• Presented quarterly and year-end reviews and recommendations -
Engineering Program Manager - Marketing Email SystemsApple Feb 2012 - Feb 2014Cupertino, California, Us• Managed software development project cycles for IS&T’s marketing applications • Provided high level reports informing stakeholders of project updates and status • Interfaced with support teams across the organization to resolve issues• Managed procurement for server hardware, software, and support resources• Participated in annual business planning and project roadmaps • Provided quarterly financial forecasts and cost projections
-
It Change Management Program Manager - Governance & PlanningApple Jun 2008 - Feb 2012Cupertino, California, Us• Provided support, oversight, and final approval for changes to production• Ensured changes were in compliance with all IS&T policies and standards• Managed training and communications on all aspects of change management • Coordinated and participated in testing cycles for internal software releases• Redefined internal audit process to address gaps and increase effectiveness • Presented content to global audiences including senior managers
-
Data Center Computer Operations ManagerApple Aug 2005 - Jun 2008Cupertino, California, Us• Managed a team of 20+ across multiple data center locations• Provided monthly utilization and business metrics for management • Maintained departmental compliance policies and standards
-
Data Center Computer Operations Support, Shift LeadApple Dec 1999 - Aug 2005Cupertino, California, Us• Monitored production systems, network, and business applications• Scheduled and performed production hardware and software upgrades • Coordinated with third-party vendors for hardware repairs
-
Data Center Computer Operator, Shift LeadRecom Technologies, Inc Mar 1996 - Dec 1999• Worked under contract with NASA Ames Research Center in Mountain View, CA • Scheduled and monitored batch jobs on an MVS mainframe operating system• Administered data backup and recovery on client-server environments
Heidi Leaman Skills
Frequently Asked Questions about Heidi Leaman
What company does Heidi Leaman work for?
Heidi Leaman works for Apple
What is Heidi Leaman's role at the current company?
Heidi Leaman's current role is Engineering Operations, Process, Strategy & Planning.
What is Heidi Leaman's email address?
Heidi Leaman's email address is he****@****mac.com
What is Heidi Leaman's direct phone number?
Heidi Leaman's direct phone number is +140860*****
What skills is Heidi Leaman known for?
Heidi Leaman has skills like Leadership, Os X, Information Technology, Pmo, Data Center, Itil, Operating Systems, Technical Leadership, Troubleshooting, Infrastructure Management, System Administration, Quality Assurance.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial