Heidi Hayes Email & Phone Number

United States

Minneapolis, Minnesota, United States

Fall 2024 Semester - Private Purchasers of Health Care: Roles of Employers and Health Plans in the U.S. Health Care System

United States

Remote

Louisville, Kentucky

I worked with payer and provider clients to identify, quantify, and reduce the provision of low-value care in their unique markets. Low-value care is kind of like a big flock of tiny birds - it’s easiest to spot when your frame of reference is a flock, rather than an individual bird. My role was to help my clients understand value as outcomes per spend and.

Salem, Oregon

Manager, Salem Health Medical Group - Vascular Surgery, Cardiothoracic Surgery: 4/2017-5/2018Manager, Salem Health Medical Group - Neurology: 8/2016-9/2017

Portland, Oregon Area

Monticello, MN

• Hired to fulfill interim project consultant need following completion of the residency.
• Developed a program evaluation tool and presented it to Strategy and Network Integration leadership; tool is being implemented for prospective rationalization and prioritization and retrospective decision.
• Evaluated service & recommended a strategic plan for critical access hospital emergency care
• Proposed a restructuring of hospitalist joint venture in order to reduce net cost to two hospitals
• Wrote the operating policy for a multidisciplinary ethics committee, designed its approach to bioethics consultation, & organized education
• Participated in physician recruitment, contracting, & compensation design

1/15 - 5/15 at United Hospital: A member of a team of graduate consultants asked to study and address a specialty referrals challenge for a tertiary referral hospital in the Minneapolis-St. Paul metropolitan market.3/14 - 5/14: Investigation and planning to inform a partnership between Penny George Institute for Health and Healing and Mother Baby clinical.

School Of Public Health, Department Of Health Policy And Management

• 1/15 - 5/15: Teaching Assistant for Principles of Problem Solving in Health Services Organizations9/14 - 12/14: Teaching Assistant for Managerial Accounting for Health Services9/13 - 5/14: Graduate Research Assistant.
• Economic modeling of health insurer self-selection to participate in insurance marketplaces
• Researching new insurer attributes and health plans offered in individual and SHOP exchanges

Minnetonka, Minnesota

Worked with UHG service designers in the 'Innovation Garage' using human centered design methodology. One member of a four-person cohort which focused on a single healthcare delivery and information exchange design project with/for two third-party clients.

Greater Seattle Area

At Precept Wine, the second largest wine company in the Northwest US, I managed pricing for wholesale wine distributor relationships in all 50 US states as well as for national and regional sales accounts. I was accountable to identify and to create systems to address day-to-day state and federal alcohol industry compliance. I enjoyed sharing wine culture.

Managed the daily operations in the most NW Northwestern Mutual office in the continental United States. Prepared planning documents, scheduled client appointments, lead clients through the application process for life, disability, and long-term care insurance. Collaborated with the Financial Advisor on sales/marketing tools and follow-up, financial.

Project-based office support role; worked with payroll, recruiting, labor relations, compensation, and benefits colleagues in support of their leading roles; segmented some benefits administration duties into a benefits assistant role to provide support to a overloaded department; administered employee recognition programs and planned employee recognition.

Master Of Healthcare Administration

Activities and Societies: Treasurer of MHA Class of 2015. Research Assistant (under Dr. Jean Abraham), Division of Health Policy.

Bachelor Of Arts, Honors Degree, Economics, Pre-Health

Activities and Societies: Phi Beta Kappa, IHSA Equestrian Team, Volunteer at University Medical Center, National Merit Student.

Post-Bacclaureate

For self and career development, I've taken the following courses as a non-degree seeking student: Calculus 3: Integral Calculus and.