Heidi Lyn Bruno Email & Phone Number

Los Angeles, California, United States

Greater Los Angeles Area

*More available on resume• Fully admin. multi-state benefits enrollment for 460+ employees during open enrollment and throughout the yr. for new hires. Successfully switched the company from manual enrollment to electronic enrollment • Work throughout the year with the benefits brokers on issues that arise.• Managed a last minute transfer from one medical carrier to another due to previous carrier’s bankruptcy. Also managed the ongoing communication with employees as a result of this situation.• Process qualifying events throughout the year• Developed company policy on processing FFCRA requests and educated the site HR Generalists on new policy and law. Worked with sites on each request and guided them through the process on each one.• Enter and maintain employee data in HRIS system• Set up and maintain employee files• Converted I-9 processing to a digital format through HRIS system and process E-Verify.• Developed and implemented an improved vacation policy• Research and edit policies as needed to maintain company handbook • Participate in interviewing site HR Generalist candidates• Develop job descriptions• Assist sites with posting job postings. • Set up procedure and comm. for FMLA policy admin. and track time taken by employees• Coordinate with site HR Generalists to ensure employees on leave are notified of benefits premiums owed. Administrate collection of benefit premiums from employees on leave• Work with accounting department to clear benefits billing discrepancies• Respond to questions regarding policies and procedures• Assist VP of HR and company’s legal counsel on investigations• Responsible for annual EEO-1 reporting• Participate in audits throughout the year• Coordinate on employee relations issues and provide guidance• Respond to unemployment claims, medical support claims, and employment verifications• Process requests for 401k loans and distributions• Set up and disperse e-training of HRIS system• Process background checks

• Management and administration of policies to ensure compliance; research policy changes to be made based on constantly changing federal, state, and local laws• Primary HR advisor and coach to managers in people management, staffing, retention, applicable laws and other relevant HR practices• Manage employee information in the HRIS systems; generate reports based on applicable data• Document employee complaints and conduct investigations; maintain notes and investigation files• Post job ads and manage application intake, interviewing, screening, and onboarding• Maintain employee files and e-files to keep confidential information separate from personnel information• Manage and track FMLA time off• Supervise time card management and payroll through ADP; manage employee payroll requests• Generate reports on various types of employee data • Maintain OSHA 300 log• Monitor and reply to state unemployment claims• Work with company's Workers Comp attorneys to provide information regarding claims• Employee offboarding

Los Angeles

• Twice daily audit of Craigslist ads for all properties for correct data, pictures, current specials, etc.and send monthly error report to marketing and management departments.• Weekly audit of property websites to ensure proper updates• Gather market surveys for submittal to Vice President• Compile and submit various monthly data reports for submittal to the Vice President• Work directly with Property Managers and Area Managers to clear resident exceptions• Send Move In/Move Out Surveys to new and former residents weekly

• Processed applications under the Affordable Housing Guidelines of Santa Monica• Developed checklist for collecting paperwork and processing affordable housing applications• Deal with vendors regarding invoice processing• Run credit and set up lease terms in On-Site• Assist in training staff regarding the affordable housing guidelines of the city of Santa Monica• Submit resident report to the city via online system• Assisted with the collection of paperwork for renewals under the affordable housing program

• Conduct property tours• Process apartment applications and set information up in Yardi• Collect and enter rent checks into Yardi system• Process and code invoices for accounting• Program key fobs and garage clickers into building system• Send monthly account balance/credit letters to residents• Manage multi-line phones• Order office supplies• Supervise front desk concierge• Maintain organization of back office and front desk files• Contact leads via phone and e-mail• Train new concierge• Deal with resident issues/complaints in a timely manner