Heidi Makela Email & Phone Number

E-learning Leader with demonstrated success creating and operationalizing innovative online and blended certification programs, custom programs, external education live in-person and virtual programs, and 6 online master degree programs. Recognized by Cornell University management for ability to establish new functions, build/motivate teams, launch, and improve programs. I partner with the most-recognized faculty to ensure validity of content and deliver high-quality learning experiences to corporate professionals and executives.Successes at eCORNELL / CORNELL UNIVERSITY include:✅ ECORNELL MISSION: Execute globally recognized education experiences to deliver eCornell mission expanding Cornell University reach. Contribute to strategy creation and definition.✅ LEADERSHIP: Delivered/supported 150 professional development online certificates, custom programs, external education live in-person and virtual programs, and 6 online master degree programs with 30K+ global professional/ executive development students.✅ TEAM FORMATIONS & LEADERSHIP: Since 2015, built 4 teams from ground up, including 5-member Course Operations team, 13-member Student Support team, 6-member Online Point Solutions team, and 4-member Executive Education Delivery team. Expanded 25-member part-time independent contractor Facilitation Team to 145 members.✅ EXECUTIVE EDUCATION CUSTOM PROGRAMS: Took charge of delivery and operations for returning/new Exec Education custom enterprise programs. Delivered 200 programs in 6 months.✅ COURSE & CERTIFICATE PROGRAM MODEL: Created model currently serving ~140 courses or programs. Managed team to implement/ deliver all individual courses, online certificate programs, and in-person programs for individuals and dedicated enterprise programs..✅ ONLINE EXECUTIVE MASTER’S PROGRAMS: Collaborated across campus functions to set up executive master’s programs. Built operational support team and operationalized/implemented 6 online executive master programs since 2015.✅ FACILITATION TEAM EXPANSION & SATISFACTION: Grew Facilitator team from 25 to 145 Facilitators in 3 years. Revised processes and developed online training program. In 12 months, increased average facilitation ratings from 4.5 to 4.8 out of 5.✅ NET PROMOTER SCORES (NPS) / End-of-Course Student Surveys: Built analytics and developed new/revised existing end-of-course student surveys. Drove increase in NPS of 4 points (59-63) and student completion rate of 2% (84% - 86%).

Listed skills include E Learning, Blended Learning, Learning Management, Distance Learning, and 44 others.