Heidi Mcfadden Deluca Email & Phone Number

Stamford, Ct.

• Responsible for providing timely customer sales support.• Facilitate opening of new store credit card accounts. Processed monthly card payments.• Participate in store wide inventory twice a year.• Processing of merchandise requests and management of product availability.• Fulfillment and shipment of internet orders.

Lord & Taylors Stamford, Ct.

• Managed product availability and processed merchandise orders.• Coordinated sales events and seasonal product promotions.• Responsible for product demonstrations and formulation of sales.• Coached and trained new staff while enhancing team relationships and sales initiatives.• Booking events with Gifts, Makeup and skin care.• Client Telling- Many loyal repeated customers.

Stamford, Ct.

• Executed creative floor changes enhancing product marketing.• Responsible for maintenance of inventory and merchandise orders.• Managed product markups and markdowns as needed. • Assisted customers with product inquiries and sales transactions.• Return to vendor orders.• Scheduling for Women’s Sport Wear Department employees.• Training of new employees on registers and sales.

Stamford, Ct.

• Responsible for providing timely customer service and phone support. • Assisted with assembly of presentations and design layout.• Project planning and estimates on Hyperion software solutions for Clients• Supporting/Problem Solving for Clients with Hyperion Software• Product design and release management.• Was in Charge of Administrative responsibilities for West Coast team of onsite consultants