Heidi Metcalf Email & Phone Number

Florham Park, New Jersey, Us

Florham Park, New Jersey, Us

Works Remotely.Key support for multiple Service Delivery Managers regarding communication with clients for issues, escalations, global inquiries, trend analysis, ad-hoc reporting, special projects, and change requests (shared services environment). Liaison between multiple onshore client teams and offshore data analysts, developers (vendor file programmers), technical analysts and technical leads. Provide detailed Root Cause analysis and responses to client and vendor escalations. Gather and summarize business requirements and guide offshore data analyst in preparing specifications. Assist and monitor offshore resources in the creation and execution of test plans for vendor files and technical updates. Assist Service Delivery Manager with requirements ongoing updates, special projects, technical requirement changes. Project management assistance with all open project initiatives ensuring that task assignments, research assignments and project assignments continue to flow and are completed in a timely manner.

I am proud to represent Rodan + Fields Dermatologists. These uniquely effective skincare products are designed by two of the most respected dermatologists in the country with a legacy of delivering on what they promise. Working with Rodan + Fields, I help people start and grow their own businesses with the Doctors who created Proactiv in the multi-billion dollar anti-aging skincare market. We leverage social commerce and turn-key resources to build profit centers around the country. We connect people with products to give you the best skin of your life or a business that can enhance or change your life. If you or someone you know is looking for an additional stream of income -- whether a shameless shoe or vacation fund, to create an exit strategy from your current job, or just to completely change your life. I’d love to start a conversation about how this business could work for you.I'm looking for dynamic business partners from around the country who are self-motivated and have at least 10 hours a week to grow a significant side business. Check out the below links and message me on how you can partner with me or on how you can become a preferred customer (which gets you 10% off the retail price and free shipping!). ** Product Information:https:// HeidiMetcalf.myrandf.com ** Business Information: https://HeidiMetcalf.myrandf.biz

Norwalk, Connecticut, Us

Works RemotelyKey team member on a Health & Welfare Ongoing team responsible for managing all (large to small) internal and client visible projects including Annual Enrollment. Responsible for the creation and ongoing maintenance of various internal and client facing reporting. Responsible for leading the Onshore & Offshore team through multiple implementations of key processes into the Global Process Management tool (GPM). Responsible for managing and reporting of internal and client visible project work tasks via JIRA Issue Management system. Responsible for the creation and maintenance of project plans for internal and client visible projects utilizing MS Project. Responsible for developing and maintaining solid relationships with the client and client team (onshore & offshore). Also responsible for developing and maintaining solid working relationships with Product Management, Information Technology and other groups within HR Services to accomplish project objectives.

Norwalk, Connecticut, Us

Works RemotelyKey team member responsible for medium to large client health and welfare implementation projects. Responsible for gathering business requirements and working with multiple teams involved with the implementation which drive core system setup (includes configuration and testing of H&W record keeping system parameters, benefits web, print communications and call center operations). Assist the Implementation Lead/Manager in working with the Operations group to ensure transition of processes for new or existing clients or new products occurs seamlessly.Create, maintain and monitor transition documentation and processes. Work closely with onshore and offshore resources to ensure business requirements are properly interpreted into technical specifications and that technical/system related issues are identified and resolved in a timely manner. Work closely with other internal groups to prepare test plans, support technical infrastructure testing, review data interfaces (in/out of system), review employee communications and review employee tools (IVR, Web, HW record keeping system, etc.).Create and maintain solid working relationships with the client, third party vendors, and/or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.

Houston, Texas, Us

Change Manager liaison for four major Health and Welfare client teams. Responsible for gathering and documenting business requirements and project scopes related to projects that involved the client's Health & Welfare Benefit Plan Administration processes. Identified project prioritization, project success criteria, potential risk and scope changes. Worked closely with the Account Manager and Applications Delivery Manager on budgeting and expense management. Established and maintained solid working relationships with the client and their vendors as well as internal teams such as Application Delivery, Service Delivery, Product Portfolio and Compliance/Legal Affairs. Defined and managed projects consisting of client driven initiatives, internal system changes, and legislative driven changes as well as ongoing and annual benefit enrollment projects. Functional project manager responsible for tracking all client projects through the project life cycle. Responsible for weekly project status reports to the client and internal management.

Houston, Texas, Us

Organized and facilitated workgroups for brainstorming sessions, business requirement reviews and project scope reviews. Developed business requirements for Health & Welfare and Integration Product Development projects as well as Legislative/Compliance driven projects. Researched and reported on consumer/product trends and performed vendor product comparisons. Provided various status reports to management. Established and maintained solid working relationships with multiple internal teams to accomplish project objectives and ensure product development compliance.

London, England, Gb

Functional project lead in the Product Development group for all phases of product related projects including project initiation, business requirements development, scope definition, project plan development, testing, implementation and training. Developed and maintained Product Guides utilized by internal teams as well as the Sales/Marketing teams. Documented essential business requirements focusing on product integration projects. Created and managed various internal reports for management. Established and maintained solid working relationships with internal groups in order to accomplish project objectives and ensure compliance with product development methodologies.

London, England, Gb

Functional project lead responsible for leading a team of technical analysts on various project initiatives directed by the client, legislation and/or Towers Perrin technology initiatives. Developed and maintained various reports and process documents (project plans, project scopes, fee quotes, etc.). Coordinated with the Account Manager on client business initiatives including the introduction and marketing of new technology and system functionality. Established and maintained solid business relationships with the client, their benefit vendors and TPA's. Coordinated and managed the client's ongoing and annual benefits enrollment processes, systems updates and real-time Web and IVR updates.

Us

IT Advocate for core Business Divisions within the company, guiding them on process improvement initiatives and technology investment that best supported their investment needs. Responsible for understanding, developing and translating business requirements as well as mapping business processes (current and future), identifying disconnects and planning / implementing process improvement strategies. Managed and participated in a variety of technology based projects; Web, Internet, Intranet, Lotus Notes Database, GUI Design, Client Server, Mainframe, AS400, taking responsibility for various and occasionally multiple team roles, consultant, project lead, analyst.

Us

Business and technical liaison between the Claims Business Division and Information Technology. Developed and translated business requirements for business managers and technical programmers. Designed, developed and implemented claim entry screens for the Claims mainframe system based on business requirements as well as regulatory requirements. Responsible for the development and deployment of test plans for system and quality assurance testing and business/statistical reports.