Heidi Metcalf Email & Phone Number

Florham Park, New Jersey, US

Florham Park, New Jersey, US

Works Remotely.Key support for multiple Service Delivery Managers regarding communication with clients for issues, escalations, global inquiries, trend analysis, ad-hoc reporting, special projects, and change requests (shared services environment). Liaison between multiple onshore client teams and offshore data analysts, developers (vendor file.

I am proud to represent Rodan + Fields Dermatologists. These uniquely effective skincare products are designed by two of the most respected dermatologists in the country with a legacy of delivering on what they promise. Working with Rodan + Fields, I help people start and grow their own businesses with the Doctors who created Proactiv in the multi-billion.

Norwalk, Connecticut, US

Works RemotelyKey team member on a Health & Welfare Ongoing team responsible for managing all (large to small) internal and client visible projects including Annual Enrollment. Responsible for the creation and ongoing maintenance of various internal and client facing reporting. Responsible for leading the Onshore & Offshore team through multiple.

Norwalk, Connecticut, US

Works RemotelyKey team member responsible for medium to large client health and welfare implementation projects. Responsible for gathering business requirements and working with multiple teams involved with the implementation which drive core system setup (includes configuration and testing of H&W record keeping system parameters, benefits web, print.

Houston, Texas, US

Change Manager liaison for four major Health and Welfare client teams. Responsible for gathering and documenting business requirements and project scopes related to projects that involved the client's Health & Welfare Benefit Plan Administration processes. Identified project prioritization, project success criteria, potential risk and scope changes. Worked.

Houston, Texas, US

Organized and facilitated workgroups for brainstorming sessions, business requirement reviews and project scope reviews. Developed business requirements for Health & Welfare and Integration Product Development projects as well as Legislative/Compliance driven projects. Researched and reported on consumer/product trends and performed vendor product.

London, England, GB

Functional project lead in the Product Development group for all phases of product related projects including project initiation, business requirements development, scope definition, project plan development, testing, implementation and training. Developed and maintained Product Guides utilized by internal teams as well as the Sales/Marketing teams..

London, England, GB

Functional project lead responsible for leading a team of technical analysts on various project initiatives directed by the client, legislation and/or Towers Perrin technology initiatives. Developed and maintained various reports and process documents (project plans, project scopes, fee quotes, etc.). Coordinated with the Account Manager on client business.

US

IT Advocate for core Business Divisions within the company, guiding them on process improvement initiatives and technology investment that best supported their investment needs. Responsible for understanding, developing and translating business requirements as well as mapping business processes (current and future), identifying disconnects and planning /.

US

Business and technical liaison between the Claims Business Division and Information Technology. Developed and translated business requirements for business managers and technical programmers. Designed, developed and implemented claim entry screens for the Claims mainframe system based on business requirements as well as regulatory requirements. Responsible.