Principal Trainer with EpicCare Inpatient Clinical Documentation certification (Dec. 2021). Principal trainer plans, develops, implements and supports the software training for roles that use EpicCare Inpatient Clinical Documentation. This may be accomplished by Instructor-Led Training and/or eLearning content. User roles include but are not limited to: Inpatient Nurses, HUCs, Hospital Chaplains, Hospital Social Workers, Case Managers and Utilization Managers, Behavioral Health Techs as well as Hospital PT/OT/SLP Therapists.Credentialed Trainer for Hospital Providers. The credentialed trainer assists in the rollout, implementation and support of software training for end users. Assist in the training of Locum Hospital Providers as well as the regularly scheduled Hospital Provider class.

Epic trainer for go-lives and on-going▪ OpTime, ClinDoc, AIM, ASAP, Cupid and Beaker (go-live only)Epic 2nd level support▪ Phone support for Epic user issues utilizing ticketing system▪ 1:1 elbow-to-elbow support for Epic go-lives, upgrades and new workflow implementation▪ Mentor low-level analysts on Epic training and workflow questionseLearning content creator and administrator▪ Adobe Captivate content creator▪ Worked with LMS Coordinator/Administrator for content placement▪ eLearning administrator for Epic and in-house content on SharePoint▪ SWF to HTML5 convers

Instructional designer/trainer for go-lives and on-going▪ Epic Resolute Professional Billing (Epic Certified/lapsed), Lawson (Requisition Center & Point ofUse), Caduceus (Requisition & Kiosk), LyncEpic trainer for go-lives and on-going▪ OpTime, ClinDoc, Epic Prelude (Epic Certified/lapsed), EpicRx for Techs, Epic Clinic NurseCorporate trainer▪ PACS, Microsoft Office, API LaborWorkxeLearning content creator and administrator▪ Adobe Captivate content creator▪ Worked with LMS Coordinator/Administrator for content placement▪ eLearning administrator for Epic and in-house content on SharePoint▪ CustomGuide liaison

Researched, submitted and performed troubleshooting on mainframe reports needed to supportbusiness processes▪ Educated end users on reports available and how to request▪ Assisted in desktop mainframe report-viewing application rollout▪ Cost Reduction Project team (Saves approximately $1.5 million annually in paper and computer resources from reduced report submission)

Determined client course objectives and selected, developed and taught relevant courseware▪ Clients: USDA, US Steel/Minntac, Mt Iron Fire Department, Mesabi Range College faculty▪ Applications: Basic Computers, Windows 95, Lotus Notes Mail, Office 97 (Word, Excel,PowerPoint), Netscape Navigator, Internet Explorer