Heidi Mason Email & Phone Number

San Ramon, Ca, Us

• Create and update product documentation for enterprise government software• Participated in Agile SCRUM meetings and interviewed SMEs to produce content on tight deadlines• Initiated and supervised conversion of the documentation library from Oxygen XML Editor and FrameMaker to Madcap Flare• Improved Jira process to properly filter content that needs documentation• Coordinate documentation review and collaborate on content with team members• Created a stand-alone web server to host documentation for the company• Maintain API documentation• Centralize and improve team procedures

• Created and updated style use guidelines to align with the company branding style guide, including how-to videos for content use• Participated in governance forum for the Enterprise Knowledge Base site• Created and updated CSS, JavaScript, and JQuery page elements for SharePoint• Created and managed reusable items for page elements and content• Created content and screenshots specific to the BaNCS loan management software• Created process flows for content reviews, management, and images

Sunnyvale, Ca, Us

• Created documentation and release guides for Management Center, an appliance management platform• Created screenshots, images, and vector drawings specific to Management Center• Created release notes that included information about new features, bug fixes, and other information• Worked with software engineers to create knowledge base articles• Assisted with release management, from the start of the cycle to publication• Managed review cycles, soliciting feedback and incorporating changes as needed• Provided feedback on potential improvements for existing style guide

New York, New York, Us

• Wrote and edited end-user software installation guides, help screens, tips, FAQs, and announcements• Designed, edited, and recreated team branding logos and material• Designed and wrote infographics, including progress roadmaps and word clouds• Headed Salt Lake City branch of global internal marketing initiatives for software releases• Conducted trainings for end-users and helpdesk agents

Tulsa, Ok, Us

• Worked with a team to create technical writing plan and update style guide.• Wrote and edited extensive mechanical engineering installation and process guides.• Identified elements within documentation that could be simplified to reduce size and processing time• Created and edited technical illustrations, instructional graphics, and 3D graphic illustrations

Salt Lake City, Ut, Us

• Composed and edited end-user software installation guides, help knowledgebase, and announcements• Wrote and built employee process guideline• Designed helpdesk agent JQuery-based troubleshooting guide• Worked with a team to build User Education style guide

• Wrote and edited content for operating and maintenance manuals designed for engine room simulators of government and commercial sea-faring vessels• Authored software quick-start guides and detailed software installation guides• Wrote procedural documentation for simulation system hardware and software• Created MS Word templates to ensure consistency with the company style guide

New York, Ny, Us

• Tutored K-12, community college, university students, and professionals in math (up to college algebra level), research, essay, resume, and letter writing

Us

• Created company writing style guide and associated MS Word templates for document consistency• Wrote and edited proposals for government contracts• Increased proposal production efficiency by creating and managing a content database• Trained others on the use and design of the content database• Rewrote white papers for the system capabilities of the premier product, BidSync eProcure™

• Wrote and designed website content that increased revenue for locally-owned small business• Designed and wrote promotional brochure for distribution to potential clients

Salt Lake City, Ut, Us

• Prepared documents for web publication by updating and editing XML code• Copyedited teaching guides, study guides, books, and informational pamphlets• Designed print templates for books and pamphlets• Researched and wrote XLT functions to convert and edit documents into web-friendly content

Salt Lake City, Utah, Us

• Wrote concise and grammatically correct multimedia scripts from complex technical documentation• Responsible for designing and writing ethics training courses for Rockwell Collins• Supported several additional projects by writing content, code, and providing quality assurance checks• Wrote and designed 1/3 of a course that received the Omni Award for superior instructional design

• Created MS Word templates to ensure consistency with the company style guide• Assisted Director of Written Brand by writing and editing proposals for government contracts• Increased company proposal production efficiency by building and managing a content database• Managed the document production and submission of three major government proposals• Handled ad-hoc requests for various content, such as letters, emails, graphs, and advertising literature

Salt Lake City, Ut, Us

• Designed and developed presentations, reference guides, flyers, posters and internal office communications• Wrote the SOP/training manual for the secretary position and used it to train 3 people• Organized and coordinated day-long meetings and monthly activities for up to 250 people

Midvale, Ut, Us

• Researched and wrote education class documentation to comply with government regulations• Created and edited marketing material for products

San Jose, Ca, Us

• Wrote and edited account security education advisories, guides and customer support communications for eBay users, formatted in HTML• Conducted research in online account security best practices to assist customers in preventing identity theft• Customer rated 100% satisfaction for 5 months • Received team nominated Top Contributor Award

Cincinnati, Ohio, Us

• Responsible for mail sorting and data entry• Managed a specific data entry desk involving highly sensitive information

• Created and edited telemarketing database• Loan processing

• Wrote and designed initial web content

Mfa, Creative Writing

Bachelor Of Arts, English, Professional Writing