Heidi Muller Email & Phone Number

Burbank, Ca

New York, Ny

Supervised a team of six media operations coordinators and oversaw distribution of content to both international and domestic operations to meet global broadcast deadlines for all music and entertainment Viacom brands.*Key player in the planning and strategy of a merger between US and international operations teams, implementing workflows from International Content Management experience into US operations framework, and creating a cohesive global operations group through training and… Show more Supervised a team of six media operations coordinators and oversaw distribution of content to both international and domestic operations to meet global broadcast deadlines for all music and entertainment Viacom brands.*Key player in the planning and strategy of a merger between US and international operations teams, implementing workflows from International Content Management experience into US operations framework, and creating a cohesive global operations group through training and collaboration.*Planned and executed collaborative projects and assignments via a scrum agile framework.*Updated US and International linear operations teams on content delivery dates and schedules.*Oversaw closed captioning, broadcast delivery, and international delivery workflows for the team.*Researched content availability and best available specification, to programming teams to support broadcast of legacy content, with the objective of limiting additional costs to the company.*Trained team on international specific concerns, such as standards conversion workflows and issues. Show less

New York, Ny

Acted as the primary US contact for MTV’s international partners. Provided both content and timelines, vital to meeting linear and digital global programming objectives for the brand.*Communicated international delivery specifications and requirements to MTV post production to ensure that all deliverables (long-form video, audio stems, graphics, documentation) according to International requirements.*Worked with internal and external production and QC groups to ensure all… Show more Acted as the primary US contact for MTV’s international partners. Provided both content and timelines, vital to meeting linear and digital global programming objectives for the brand.*Communicated international delivery specifications and requirements to MTV post production to ensure that all deliverables (long-form video, audio stems, graphics, documentation) according to International requirements.*Worked with internal and external production and QC groups to ensure all deliverables were on track to meet international broadcast dates.*Updated regional linear operations teams on content delivery dates and schedules.*Provided content and timelines for nonlinear deal fulfillment team for MTV programming DTO/VOD/SVOD workflow.*Oversaw all International “next day” broadcast workflows, liaising with post production operations, international programming, and the regions for high profile series such as Awkward and Jersey Shore *Coordinated encoding, dubbing, captioning and QC services of from external vendors, as needed.*Oversaw standards conversion process for distribution of assets in appropriate frame rates.*Provided screeners and locked proxy QT files to partners via MediaSilo.*Built multi-step automated workflows within DAM System (ALIAS).*Researched legacy materials to maximize sales revenue worldwide, using internal DAM system (ALIAS), and managed various projects to collect and distribute content to support additional business objectives.*Maintained digital cataloging and metadata standards for International MTV content.*Promoted to lead a large scale music video research project with a staff of two. Show less

New York, Ny

Supported film and television post production services for clients such as A&E Networks, Bloomberg News, IFC Films, Zeitgeist, NBC, and MTV, with a strong focus on customer satisfaction. *Coordinated comprehensive post production services such as such as file and dub creation, formatting and editing requests, and QC scheduling for high profile clients.*Managed customer work orders in XYTECH system.*Resolved customer rejections resulting from frame rate conversion… Show more Supported film and television post production services for clients such as A&E Networks, Bloomberg News, IFC Films, Zeitgeist, NBC, and MTV, with a strong focus on customer satisfaction. *Coordinated comprehensive post production services such as such as file and dub creation, formatting and editing requests, and QC scheduling for high profile clients.*Managed customer work orders in XYTECH system.*Resolved customer rejections resulting from frame rate conversion issues.*Managed ingest, routine metadata updates, cataloging standards, and delivery of digital materials through in house digital asset management system (CLEAR) for clients and their international and domestic partners.*Resolved customer rejections resulting from frame rate conversion issues.*Built and maintained valuable client relationships in the interest of driving business and growth opportunities for the company. Show less

New York, Ny

Provided vital support, researching, ingesting, cataloging, and sourcing content for teams company wide, with a strong focus on providing production teams legacy content for on tight deadlines. *Managed archiving and segmenting of music videos and long form programs.*Provided format changes and delivery of assets to network operations, international partners, and production groups daily.*Worked on collaborative data clean up and cataloging projects in the company’s… Show more Provided vital support, researching, ingesting, cataloging, and sourcing content for teams company wide, with a strong focus on providing production teams legacy content for on tight deadlines. *Managed archiving and segmenting of music videos and long form programs.*Provided format changes and delivery of assets to network operations, international partners, and production groups daily.*Worked on collaborative data clean up and cataloging projects in the company’s digital asset management system.*Maintained a digital archive of editorial photographs and provided staff training on its use. Show less

Philadelphia, Pa

Worked independently to establish the museum’s first index of subject terms, and utilized those for tagging their newly created digital collection, with the objective of driving visitorship to one of the most renowned art museums in the world. *Restructured the museum’s hierarchy of subject terms and evaluated the placement and use of those terms in the index database.*Researched and catalogued museum’s accessioned objects and assigned subject terms accordingly in TMS (The… Show more Worked independently to establish the museum’s first index of subject terms, and utilized those for tagging their newly created digital collection, with the objective of driving visitorship to one of the most renowned art museums in the world. *Restructured the museum’s hierarchy of subject terms and evaluated the placement and use of those terms in the index database.*Researched and catalogued museum’s accessioned objects and assigned subject terms accordingly in TMS (The Museum System) using LC and Getty Authorities according to VRA/CCO guidelines.*Worked with Visual Resources, Library, Information Services, Education, and Curatorial staff Show less

Ms, Library And Information Science

Bachelor Of Arts (Ba), History Of Art