• A strong background in financial management, including budget preparation, cash flow management, and analysis of financial reports.•Working effectively and diplomatically with a variety of publics, including residents, Board of Directors, community groups, government agencies, etc.• Writing clearly and concisely.• Effectively communicating verbally with individuals in both large and small groups.• A broad understanding of federal and state laws related to the operation of residential communities.• Effectively working in cooperation as part of a team.• Self-motivated working remotely and independently with discipline.• Extensive computer knowledge and skills, including all Microsoft Office software, management programs as well as accounting software.• Operations and consulting of all facets pertaining to virtual business assistance and management services for clientele personally and professionally. • Objective: Providing remote business operation management services as needed, saving clientele the expense of employment costs and lost time that can be otherwise utilized for focus of higher priorities.• Skills Used: Time management, scheduling, meeting deadlines, reporting, budgets, audit documentation collection and explanation, consultation, document creation, accounts payable/receivable, research, social media, marketing, web design, publications, ghost writing, utilization of all Microsoft office software.For questions or assistance services, please contact Heidi at hmpalmer69@gmail.com.

Independent liaison assisting Principal of a Real Estate Investment & Management firm based in San Francisco, CA. Accomplishments of remote operations management for multi-family residential assets includes (but not limited to):✔ Compilation of data for annual HUD Compliance Audit for 2 multi-family assets.✔ Escrow Draw Requests data collection and input.✔ Completion/approval of SODAs for resident deposit returns for multi-family assets.✔ Final approval and import of accounts payable from management software to AP Automation system for four (4) multi-family assets.✔ Logistics and co-development of unit availability webpage for property websites.✔ AP and resident account research and reconciliation.✔ Providing systems guidance, assistance, and resolution to Property managers when needed.✔ Electronic and verbal communications with Principal, property managers, accountants, vendors and other account representatives.

• Property manager overseeing 325 apartments and townhomes. • Oversight and collaboration of multiple capital projects: bid/contractor retention with engineers in the replacement of a boiler system/ conversion to individual building water heater placement, deck replacement, tree removal, pool area upgrades and outdoor kitchen. • Improved prior year occupancy trend from 84% to 94%.• Improved delinquency collections to 98%• Improved resident relations and increased retention to a 80%+ renewal rate

• Managed daily operations of 167 unit town home community.• Uplifted community approval rating of 14% to 53% in less than 3 months. • Consistent 75%+ closing ratio. • Audited and corrected resident ledgers to 100% accuracy.• Increased delinquency collections to 96%• Secured reliable, efficient vendors at below budget costs without sacrificing quality.• Increase resident retention and satisfaction.

Hired as a part time Leasing Consultant and offered a promotion as Property Manager within 5 months. Ownership changed management company and employment continues with Maple Oaks via Village Green.

• Managed professional and/or personal business matters for clients. • Acting liaison for clients with various representatives in county services, attorneys, State of Ohio Dept. of Taxation, health care agencies and physicians.• Successful due diligence, data collection and resolution options for clients.• Implemented organization processes of vital paperwork & record keeping systems• Devised budgets and accounting processes for clients.

• Implemented QuickBooks Pro accounting systems software.• Identified and recouped $3500 in lost monies through auditing procedures. • Designed and implemented forms, reporting and business policies at 8 store locations. Results included accurate records, increased profits and reduction of employee theft.• Secured sub-dealer accounts for ownership.

• Managed office support to 7 departments; consisting of 15 management staff• Devised a receivables program and year-end tax statements for a daycare credit program. • Actively participated in the Strategic Planning Committee – Resulting in a yearly bonus program and increased the percentage for employee Cost of Living Allowance. • Created and designed logo for County School District Administration Office • Responsibly acquired proposals, finalized contract for high end office copier equipment saving the county $10,000 per year. • Designed new mail room floor plan for efficiency, productivity and friendly employee usage.

• Managed P&L and AP/AR for 28 condominium associations, 700 unit apartment community, 2 pubs, a lawn service, 3 pools and 1 golf course; • Provided support to the property managers, social director and corporate management. • Designed, converted and implemented an original manual system to an automated purchase order system for tracking purposes. Improved processing time of AP’s 50% and increasing records location time by 95%.

Managed telephone and person to person apartment leasing sales, coordinated resident move-in/out dates, scheduled respective contractors. Maintained a 65%+ closing ratio. Assisted residents with concern resolution, maintenance issues and relocation assistance; resulting in positive resident feedback, referrals and lease renewals. Performance segued into rapid advancement with the company. (Promoted within the company in less than 1 year.)