Heidi Pope Email & Phone Number

Valley Park, Mo, Us

Strategic Technology Leadership: Implemented IT department from inception, creating policies, procedures, implementing new systems & processes. Develop and execute the organization's IT, Analytics and innovation strategy. Cultivate a culture of innovation, collaboration, and continuous improvement. Act as the project manager, utilizing training OPMP course lessons learned to implement new software and hardware, ensuring seamless integration.BI Analytics & Data Management: Lead the BI Analytics team in delivering actionable insights to drive decision-making utilizing both qualitative and quantitative data. Develop data visualization strategies and stay updated on emerging analytical concepts and technologies. Oversee SQL database management, ensuring data security, performance, and compliance. Handling REST, SOAP, ODBC, SFTP and other data connectivity to centralize the organizations data.Budgeting and Vendor Management: Achieved $3.4M in cost savings over three years through strategic initiatives. Create and manage the IT budget, optimizing resource allocation. Cultivate strong vendor and supplier relationships to secure cost-effective solutions.Stakeholder Engagement and Innovation: Collaborate with stakeholders at all levels to identify areas for innovation and growth. Analyze organizational issues, technical matters, and data to provide strategic direction and coaching. Talent Acquisition and Development: Recruited top talent to drive innovation and maximize profitability while maintaining a high-performing IT team. Ensure day-to-day operations meet quality and timeliness standards for executive and management teams.Process Improvement Champion: Implemented SharePoint as a company intranet, acting as developer and continuous administrator, maintaining the platform's functionality and usability. Trained multiple people on how to edit and maintain department pages to enhance functionality and usability for their teams.

St Louis, Missouri, Us

Implementation: Successfully spearheaded the implementation of Workforce Management (WFM) systems, enhancing operational efficiency and productivity. Managed implementation processes based on organizational requirements and customer demand, ensuring seamless transitions and improved customer satisfaction. Identified and resolved barriers to successful system functionality, enhancing support and issue resolution capabilities.Collaboration: Collaborated closely with clients and leadership to assess the impact of strategies on operational effectiveness and tailor solutions to meet client needs. Fostered strong relationships with internal personnel to optimize service levels, reduce attrition, and enhance overall quality.BI Analytics & Data Management: Designed and implemented custom dashboards to meet customer needs and priorities, driving optimal performance and informed decision-making. Translated business objectives into actionable data management plans for individual clients and customer classes, ensuring data-driven strategies. Budgeting & Forecasting: Partnered with the CFO to evaluate financial model needs and develop strategies for P&L and budgetary reporting, resulting in improved financial management. Tested and validated models for accuracy in predicting outcomes of interest, enabling data-based decision-making. Recommended financial solutions to clients and management based on detailed financial and KPI analysis, resulting in cost savings and revenue generation. Estimated expected changes in business operations and made proactive adjustments to employee schedules, improving workforce efficiency. Utilized exemplary negotiation skills to obtain client service agreements and assure quality standards, contributing to successful client partnerships.

San Francisco, California, Us

WFM Implementation: Spearheaded successful WFM implementation across multiple divisions, enhancing workforce efficiency and performance. Redesigned processes to adapt to economic changes, ensuring agility and continued operational excellence. Researched and resolved barriers to successful system functionality, improving support and issue resolution.BI Analytics & Data Management: Built and managed detailed reporting, documented requirements, and delivered custom dashboards and interfaces tailored to customer needs. Conducted short- and long-term financial and benchmark forecasting, providing valuable insights for strategic planning. Led the strategic design and maintenance of data management and data visualization for financial and KPI reporting, enabling data-driven decision-making. Enhanced operational efficiency by 20% through streamlined workflow processes. Implemented advanced analytics tools, boosting data-driven decision-making.Relationship Cultivation: Fostered strong relationships with internal personnel to enhance service levels, reduce attrition, and improve overall quality. Acted as a liaison between multiple business divisions to improve communications, streamline processes, and drive collaboration. Recruited top talent to maximize departmental profitability and effectiveness. Diverse team management, fostering career progression and growth. Initiated strategic vendor negotiations for software and hardware projects.Talent Acquisition and Development: Managed multi-time zone teams for 24/7 seamless operations. Cultivated a supportive environment that accelerated staff development and retention. Mentored over 30 staff, enhancing team skills, and boosting morale.Budgeting & Forecasting: Developed multi-department budgets ensuring financial stewardship. Collaborated with accounting to evaluate financial model needs and strategies for departmental P&L and budgetary reporting. Pioneered innovative workforce strategies that anticipated market trends.

Elgin, Il, Us

WFM Implementation: Successfully spearheaded the implementation of Workforce Management (WFM) systems, enhancing operational efficiency and productivity.Client Collaboration: Collaborated closely with clients and leadership to assess the impact of strategies on operational effectiveness and tailor solutions to meet client needs.Implementation Oversight: Managed implementation processes based on organizational requirements and customer demand, ensuring seamless transitions and improved customer satisfaction.Issue Resolution: Identified and resolved barriers to successful system functionality, enhancing support and issue resolution capabilities.Relationship Building: Fostered strong relationships with internal personnel to optimize service levels, reduce attrition, and enhance overall quality.Financial Strategy: Partnered with the CFO to evaluate financial model needs and develop strategies for P&L and budgetary reporting, resulting in improved financial management.Custom Dashboard Creation: Designed and implemented custom dashboards to meet customer needs and priorities, driving optimal performance and informed decision-making.Data Management: Translated business objectives into actionable data management plans for individual clients and customer classes, ensuring data-driven strategies.Predictive Modeling: Tested and validated models for accuracy in predicting outcomes of interest, enabling data-based decision-making.Financial Solutions: Recommended financial solutions to clients and management based on detailed financial and KPI analysis, resulting in cost savings and revenue generation.Proactive Scheduling: Estimated expected changes in business operations and made proactive adjustments to employee schedules, improving workforce efficiency.Contract Negotiation: Utilized exemplary negotiation skills to obtain client service agreements and assure quality standards, contributing to successful client partnerships.

Duluth, Georgia, Us

International Sales Coordination: Coordinated international sales activities, including quoting, invoicing, payment processing, and shipment logistics. Managed client relationships in Mexico and Spain, ensuring effective communication and satisfaction. Delivered exceptional service to clients, addressing inquiries, concerns, and requests promptly to ensure a high level of customer satisfaction.Shipment Management: Generated all necessary export documentation required for customs clearance on shipments, facilitating smooth cross-border transactions. Initiated communication with forwarders to provide detailed booking information for orders, tracking shipments from port to customer location. Provided customers and agents with timely updates on shipment details. Monitored and expedited all orders in the pipeline, ensuring on-time delivery and resolving any discrepancies. Cross-Functional Collaboration: Collaborated with plant managers to coordinate lead times, production schedules, and prevent delays in shipments. Managed material inventory and tracking, maintaining accurate records via Excel spreadsheets for efficient sales operations. Provided valuable customer feedback to product engineers and owners, contributing to improvements in design and functionality.BI Analytics & Data Management: Designed dashboards tailored to customer needs, incorporating sales history and product lifecycle data for enhanced customer insights and manufacturing feedback. This allowed for anticipating customer order trends and manufacturing needs.