Heidi Rojas Email & Phone Number

Sarasota, Florida Area

St. Petersburg, Fl

Led small to large management of change projects simultaneously for clients in various industries including but not limited to: food & beverage, automotive and pharmaceuticals, identified the business needs for new and existing clients by reviewing the SOW (statement of work) then created appropriate plans to meet those needs. Created scope, project plan, track project deliverables (dates, monitoring deadlines), maintained budget, documented risks and offered recommendations for improving performance. Engaged client to create and implement customized programs that decreased risk and increased acceptance of technology adoption and business improvements.

Bradenton, Florida

• Tracked/monitored assigned portfolio projects, monitored and controlled project life cycle (end-to-end), Assisted with financial tracking, risk/issue tracking, provided recommendations for improvements in processes, created reports & provided real time status, developed and maintained PMO documentation and tools.• Planned, led, built and implemented fully defined end to end global support plans for new and existing portfolio services. Collaborated and built strong linkages across all levels of an organization to document operating level agreements for the new portfolio services. Used project management skills, change management principles and methodologies, created critical success factors, Identified gaps, developed risk assessments and offered recommendations for improving the support structure.

Bradenton, Florida And Atlanta, Georiga

Simultaneously project managed simple to highly complex knowledge management solutions for the service desk to use when supporting the customer and self-help functionality for the customer. Used Resource Management skills to prepare the pipeline, forecast workloads and perform tuning activities to efficiently use resources while matching business needs. Participated in bid proposals meetings where I reviewed, provided feedback and signed off and or submitted risk & mitigation options.

Greater Atlanta Area

Simultaneously led and built project plans to implement simple to highly complex change management solutions for the IT support structures in the area of software/hardware and telecommunication services for the service desk to support. Used Resource Management skills to prepare the pipeline, forecast workloads and perform tuning activities to efficiently use resources while matching business needs.