Heidi Springer Email & Phone Number

Westminster, Co, Us

Denver, Colorado, United States

Kansas City, Kansas, United States

Claims Consultant working with account teams to evaluate our client's unique exposures, and to provide additional expertise and support from a claims perspective to help our clients control their risks before and after losses occur.

Denver, Colorado

• Foster a strategic partnership with both internal and external IMA clients to effective positive management of claims and to provide direction to reduce the total cost of risk. • Maintain a proactive approach that focuses on outcomes, not activities. • Be a proactive advocate for the timely resolutions of claim matters for our internal and external clients and maintain the highest level of customer service.• Communicate pertinent claim information on a timely basis to internal and… Show more • Foster a strategic partnership with both internal and external IMA clients to effective positive management of claims and to provide direction to reduce the total cost of risk. • Maintain a proactive approach that focuses on outcomes, not activities. • Be a proactive advocate for the timely resolutions of claim matters for our internal and external clients and maintain the highest level of customer service.• Communicate pertinent claim information on a timely basis to internal and external clients. • Maintain external relationships and market to internal and external clients. • Assist on Claims Projects, reports, loss runs and any other tasks as assigned.• Develop a high level expertise in specific practice areas to become a subject matter expert.• 2019-2020 implemented an Introduction to Cyber program for clients to prepare for the inevitable. Show less

Denver, Co

• Denver Service office manager, primary point of contact for Colorado agencies, investigating and resolving casualty claims and litigation in Colorado, Arizona and New Mexico. • General Office manager; point of contact and supervisor for office administrative assistant.• Agency liaison and point of contact for claims related issues.• Working with underwriting; and advising claims department of pertinent statute and case law. • Recipient… Show more • Denver Service office manager, primary point of contact for Colorado agencies, investigating and resolving casualty claims and litigation in Colorado, Arizona and New Mexico. • General Office manager; point of contact and supervisor for office administrative assistant.• Agency liaison and point of contact for claims related issues.• Working with underwriting; and advising claims department of pertinent statute and case law. • Recipient of numerous awards: o Silver Award: Teamwork – Identification of gaps in processes, forms and tools, 2015.o Bronze Award: Customer Focus – Operation Homerun (September Winner) Litigation Settlement, 2015.o Bronze Award: Teamwork – Coordination of meetings and events, 2015.o Silver Award: Change Champion – Outstanding support of the Impact Program-Claims Center Rollout, 2014.o Silver Award: Perseverance and Results – Outstanding claims investigation and field work, 2014.• Member of Change Champion for Impact Program: For restructuring of claims process workflow, transition from multi-line to single line adjusters, and addition of new claims system. • Selected for GROW Committee: Following legislative issues and meeting with legislatures once a year to discuss insurance law. Show less

Minneapolis, Mn

• Negotiate and resolve severe bodily injury and construction defect claim, including litigated claims. • Act as supervisor as needed at local service office and other locations across the United States. • Multi-line adjuster with both personal and commercical lines of business.

Eden Prairie, Mn

Multi-line adjuster, handling personal and commercial all lines of business in MN, SD, ND, WI and Iowa.

Greater Minneapolis-St. Paul Area

Claims office assistant administering claims for the Minnesota Counties Insurance Trust (MCIT) and other government entities in the midwest.

Bachelor Of Fine Arts (B.F.A.), Sculpture & Psychology, Summa Cum Laude

BFA and major in Psychology

Undergraduate