Heidi Murray Email & Phone Number

Beaverton, Or, Us

● Mac administrator for Jamf Pro and Apple DEP, managing over 2500 mac computers. ● Over the last 2 years migrated from on-premise Casper to Jamf Pro Cloud, transitioning from standard imaging to DEP configurations.● Growing knowledge of System Center 2016 to manage over 18,000 Windows workstations creating and deploying software packages, system drivers, and Monthly Windows updates.● Created and maintained policies, scripts, and configurations following OHSU’s secu-rity protocols with in AirWatch, Jamf Pro, and System Center 2016.● Created and maintained designated GPOs and Active Directory OUs.● AirWatch administrator for special shared iPad projects, creating and testing DEP enrollment profiles and individual iOS configuration profiles depending on the needs of the project.● Setup pilot program for maintaining and testing the purchase and deployment of VPP iOS apps for School of Dentistry and School of Medicine.● Worked as needed with other teams with in IT.

● Provide quality Helpdesk support for both Hospital cliental and Academic and Research Staff.● Image, encrypt, and deploy both Mac and Windows computers in a timely manner.● Troubleshoot hardware, software, network, and account issues, escalating to other IT groups as needed.

• Provide quality user and technology support for 9 schools and 1 department.• Responsible to update and install software, create software packages, and image and support over 20,000 Macs and PCs using Casper software suite and SCCM tools.• Manage site specific computer groups within Active Directory and Casper JSS.• Manage and support Chromebooks, mobile devices, printers, and other computer peripherals as needed.• Collaborate with other teams within IT to find ways to better serve each school’s technology needs.

• Coordinate customer service relations with Student Affairs staff members.• Provide support for approximately 175 Mac Desktops and 100 Mac Laptops.• Maintain and update several Xserves and two Xraids with services including Netboot, AFP, Open Directory Master, rsync, Software Update, Retrospect backup, and network home directories.• Created and maintain one image for all Power PC Macs and one image for all Intel Macs.• Coordinate communication and computer maintenance with several student groups.• Helped coordinate and switch users from Sun mail / dCal to Exchange.• Provided support for several handheld devices including iPhones, iPads, and iPod Touches.

Raleigh-Durham, North Carolina Area

• Served customers daily by making drinks, answering questions, and finding books for them.• Safegarded and counted cash drawers.• Setup displays.• Shelved books and kept work area clean.

• Coordinated customer service relations with the college faculty members.• Maintained a Faculty Development Lab including• Provided phone and face-to-face computer support for aprox. 200 faculty members.• Educated and provided support for faculty members on how to protect against viruses.• Migrated faculty to Active Directory and Exchange mail.

• Oversaw other employees and made sure jobs were properly completed• Served customers courteously and efficiently on a daily basis• Managed and safeguarded cash boxes

• Coordinated customer service relations with faculty who taught classes in the labs.• Provided support for 150 Mac and PC computers, in 2 computer labs, and for 33 specialized labtops for the Math Department.• Used Altiris Deployment Solutions to image and updade the windows computers.• Used Carbon Copy and Net Restore to image and update the Machintosh computers

• Coordinated staffing of computer facilities• Maintained and ensured computer lab sucurity• Hired new lab assistances• Trained new lab assistants, supervisory assistants, and office coverage• Reported important/ relevant lab events• Updated and maintained department web pages