Developed and implemented testing project plans for medium to large system software releases, performed risk management, controlled and completed projects within scope, budget and on schedule. • Global Project Management: Planned and executed entire test cycle for global launch of new distribution center; ensured all critical business requirements were met. Achieved 100% on time delivery for each region, North America, Europe, Asia as a new hire.• People Management and Communications: Managed global, cross-functional collaboration between supplier Teleplan and worldwide Operations, IT Development and Release Management Team for monthly software releases. • Process Management: Developed testing infrastructure from the ground up. Created repeatable processes adopted across all software release program deliverables, including test scenarios and bugs documentation in Quality Center application. • ISO Audit: Developed and implemented entire ISO audit training cycle for Supply Chain organization of 70 people. Audit was free of any exceptions

Managed relationships between technical support and Cisco’s strategic Fortune 500 customers for the resolution of multi-platform hardware and software issues.• Drove resolution of critical networking issues with a Fortune 50 communications equipment customer, at stake was the potential loss of multi-million dollar contracts. Proactively led internal cross-functional teams to identify and negotiate priority solutions and accountability. Managed customer relationship for mutual long term win/win, maintaining customer satisfaction.• Led the expedited replacement process to restore network optimization for a top data communications service provider. The network, which supports over 1 million customers nationwide, had suffered a critical part failure. This successful resolution enhanced Cisco’s credibility and reliability and resulted in retaining this key customer.• Championed escalations for multi-geographic division; negotiated, coordinated resources and managed communications across diverse hardware and software engineering, manufacturing, and technical support teams, which significantly improved response and resolution to critical network issues.

• Promoted and marketed Enterprise’s rental services to top insurance firms.• Served as escalation point for billing inquiries received from 25+ regional branches.

• Established and maintained rapport with rental customers to maximize client base and increase sales.• Managed 2.2 million dollars in vehicle inventory for over 150 accounts.