Working in the contact center, as the Sales Manager with the virtual teams, I have experience in traditional contact center operations, with a blend of an outbound professional sales position. This combination has allowed me to utilize the key performance indicators necessary for proper staffing, and enhance our training modules to increase profitability by increasing all revenue streams. In my role as a Sales Manager for the virtual team I have achieved 118% of booking goal, 30%+ for Vacation Protection Plan sales and 72% in upselling opportunities; all exceeding expectations. My areas of experience and expertise include leading teams upwards of 150 sales and service agents, creating training content that grabs the attention of the team and teaches required material in fun, innovative ways while working with all business units to grow revenue streams while providing the best possible guest experience.

Trained, motivated and lead a team of Personal Vacation Planners to develop the best sales practices, advance customer relationships and exceed monthly sales targets, month over month. This position allowed me to lead and develop not only sales agents, but a team of Sales Coaches as well.Highlights in this position included successful career development for multiple team members and being awarded the Employee of the Year!

As a PVP, I was an outbound sales agent that planned the most memorable, fun vacations for my guests, their families and their friends! It was not an easy job, but it was full of healthy competition and team work; it made you want more even for your team when you were really only compensated for your individual performance!It was crazy fun!

As an Account Manager, I focused prospected new business relationships and continued to develop current relationships to win job requirements for IT staffing needs. I worked with a team of 3 recruiters to fill positions requested by CIOs, Directors and hiring Managers of all levels. This role required the ability to successfully manage cross-company communication, the ability to build relationships and work with many different departments to offer all of the staffing services we had. I never worked with IT professionals before; I learned quickly, built great relationships and developed the skills to be able to deliver qualified and experienced candidates.

As the Marketing Manager, I did not just develop key strategic relationships with credit unions, banks and communities, I also sold to sales people; yes, I managed the local rentals offices too! We worked on everything from marketing materials for huge car sales, to developing training modules that helped loan officers refer their clients to us, to working with local offices for referrals. We didn't just boost sales for our car sales teams, we boosted the confidence of others and gained a few referrals along the way!

• Managed 3-5 employees working in a store front location and providing rental service to customers• Collaborated with body shops and insurance companies to build referral business and provide their customers with exceptional service• Develop relationships with corporate accounts to solidify an ongoing relationship and repeat business• Interviewed, trained and developed new and current employees• Managed an accounts receivable and payable list• Consistently recognized for exceptional collision damage waiver sales and customer service• Promoted to Marketing Manager for our Car Sales division based on my ability to build relationships and drive business to reach sales goals