Vice President, Contact Center
Current
Nov 2023 - Present
AeroLeads people directory · profile
Heidi Mitchell Email & Phone Number
Strategic Visionary | Transformative Leader | Vice President, Contact Center Excellence | Shaping Unforgettable Customer Journeys in the Cruise Industry
at
MSC Cruises
1 work email found
@carnival.com
1 phone found area 800
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Strategic Visionary | Transformative Leader | Vice President, Contact Center Excellence | Shaping Unforgettable Customer Journeys in the Cruise Industry
Location
Miami-Fort Lauderdale Area, United States, United States
Who is Heidi Mitchell? Overview
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Quick answer
Heidi Mitchell is listed as Strategic Visionary | Transformative Leader | Vice President, Contact Center Excellence | Shaping Unforgettable Customer Journeys in the Cruise Industry at MSC Cruises, based in Miami-Fort Lauderdale Area, United States, United States. AeroLeads shows a work email signal at carnival.com, phone signal with area code 800, and a matched LinkedIn profile for Heidi Mitchell.
Heidi Mitchell previously worked as Vice President, Contact Center at Msc Cruises and Director Commercial Initiatives at Msc Cruises. Heidi Mitchell holds Mba, Business from Florida International University.
Company email context
Email format at MSC Cruises
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{first_initial}{last}@carnival.com
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AeroLeads found 1 current-domain work email signal for Heidi Mitchell. Compare company email patterns before reaching out.
Profile bio
About Heidi Mitchell
Experienced and accomplished Contact Center Director focused on optimizing communication strategies to maximize operational efficiency. A creative and operational problem solver with a strategic mindset to balance the needs of the business and the employees with a proven record of accomplishment in developing, transforming and optimizing team cultures. As an early adopter of technology, I inspire leaders to innovate coaching techniques to drive the company vision and build trust amongst their teams.I am driven by looking beyond job roles and descriptions and taking advantage of each interaction with a team member or guest to seek improvement in our processes. This focus has led to increased production, engagement and loyalty.
Listed skills include Sales, Marketing, Account Management, Customer Service, and 46 others.
Current workplace
Heidi Mitchell's current company
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11 roles
Heidi Mitchell work experience
A career timeline built from the work history available for this profile.
Director Commercial Initiatives
Jul 2022 - Nov 2023
Sr. Director Patient Experience Center
Feb 2022 - Jul 2022
Director Training And Guest Experience
Nov 2019 - Feb 2022
Sr. Manager Virtual Programs, Training & Pre-Cruise Service
Sep 2018 - Nov 2019
Sales And Service Manager-Telecommuter Teams
Working in the contact center, as the Sales Manager with the virtual teams, I have experience in traditional contact center operations, with a blend of an outbound professional sales position. This combination has allowed me to utilize the key performance indicators necessary for proper staffing, and enhance our training modules to increase profitability.
Apr 2013 - Sep 2018
Sales Coach
Trained, motivated and lead a team of Personal Vacation Planners to develop the best sales practices, advance customer relationships and exceed monthly sales targets, month over month. This position allowed me to lead and develop not only sales agents, but a team of Sales Coaches as well.Highlights in this position included successful career development.
May 2009 - Apr 2013
Personal Vacation Planner
As a PVP, I was an outbound sales agent that planned the most memorable, fun vacations for my guests, their families and their friends! It was not an easy job, but it was full of healthy competition and team work; it made you want more even for your team when you were really only compensated for your individual performance!It was crazy fun!
Sep 2008 - May 2009
Account Manager
As an Account Manager, I focused prospected new business relationships and continued to develop current relationships to win job requirements for IT staffing needs. I worked with a team of 3 recruiters to fill positions requested by CIOs, Directors and hiring Managers of all levels. This role required the ability to successfully manage cross-company.
Mar 2007 - Jul 2008
Marketing Manager
As the Marketing Manager, I did not just develop key strategic relationships with credit unions, banks and communities, I also sold to sales people; yes, I managed the local rentals offices too! We worked on everything from marketing materials for huge car sales, to developing training modules that helped loan officers refer their clients to us, to working.
Mar 2006 - Mar 2007
Assistant Manager
- Managed 3-5 employees working in a store front location and providing rental service to customers
- Collaborated with body shops and insurance companies to build referral business and provide their customers with exceptional service
- Develop relationships with corporate accounts to solidify an ongoing relationship and repeat business
- Interviewed, trained and developed new and current employees
- Managed an accounts receivable and payable list
- Consistently recognized for exceptional collision damage waiver sales and customer service
Jun 2004 - Mar 2006
4 education records
Heidi Mitchell education
Mba, Business
Florida International University
Semester At Sea
University Of Pittsburgh
Ba, Speech Communication
Shippensburg University Of Pennsylvania
Advanced Sales Management
American Management Association
FAQ
Frequently asked questions about Heidi Mitchell
Quick answers generated from the profile data available on this page.
What company does Heidi Mitchell work for?
Heidi Mitchell works for MSC Cruises.
What is Heidi Mitchell's role at MSC Cruises?
Heidi Mitchell is listed as Strategic Visionary | Transformative Leader | Vice President, Contact Center Excellence | Shaping Unforgettable Customer Journeys in the Cruise Industry at MSC Cruises.
What is Heidi Mitchell's email address?
AeroLeads has found 1 work email signal at @carnival.com for Heidi Mitchell at MSC Cruises.
What is Heidi Mitchell's phone number?
AeroLeads has found 1 phone signal(s) with area code 800 for Heidi Mitchell at MSC Cruises.
Where is Heidi Mitchell based?
Heidi Mitchell is based in Miami-Fort Lauderdale Area, United States, United States while working with MSC Cruises.
What companies has Heidi Mitchell worked for?
Heidi Mitchell has worked for Msc Cruises, Myorthos, Carnival Cruise Line, Kforce Technology, and Enterprise Car Sales.
How can I contact Heidi Mitchell?
You can use AeroLeads to view verified contact signals for Heidi Mitchell at MSC Cruises, including work email, phone, and LinkedIn data when available.
What schools did Heidi Mitchell attend?
Heidi Mitchell holds Mba, Business from Florida International University.
What skills is Heidi Mitchell known for?
Heidi Mitchell is listed with skills including Sales, Marketing, Account Management, Customer Service, Management, Customer Satisfaction, Sales Management, and Cold Calling.
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