Heidi Norris, Mem, Pmp, Smc, Eit Email & Phone Number

Washington, District Of Columbia, United States

Boston, Massachusetts, United States

Operations management of real estate loan servicing and project management of data transformation and business process improvement.

Salt Lake County, Utah, United States

I retained and expanded customer engagement, streamlined production processes and project execution, and advised on standard operating procedures for post-integration M&A activities.• Generated $3M in revenue within 1 quarter for major client• Tripled account production within 2 months • Refined finished goods inventory organization and reporting as well as raw materials tracking and procurement• Led project planning for installation and implementation of new inventory and data tracking softwareWithin the food and beverage industry, I collaborated with operations staff and customers to coordinate production planning and efficient communication with customers, resulting in improved customer satisfaction.

United States

Introduced and implemented Agile methodology for enhanced efficiency of marketing, adherence to deadlines, and product development for clients.• Built project management strategies to assist with sales and proposals process• Reviewed and edited on marketing content and content managment processes• Consulted on media-industry client M&A process and post-integration activities

Dallas, Texas, United States

Observed, supported, and implemented project management practices for clients across multiple industries, including finance, web design, and software development.• Analyzed data and advised on report consolidation and information tracking for high-level transparency• Conducted risk analysis and guided creative solution strategies to identify trends and mitigate risks• Collaborated with external firms and international teams to monitor progress and improve communication

Frisco, Texas, United States

Evaluated, educated, and remediated academic understanding for students in Mathematics and English• Trained 10-12 learning objectives per hour simultaneously across diverse educational levels• Provided instruction for 4-6 students per hour using in-person and digital platforms across multiple locations• Balanced work obligations and schedule with Master's degree assignments and curriculum

White Oak High School, Jacksonville, North Carolina

Responsible for the education and classroom management of students in grades 9-12 while evaluating areas for improvement and implementing strategic planning to improve student performance.• Achieved 100% state exam pass rate within less than 1 semester of starting adapted curriculum on short notice• Created and maintained individualized motivational strategies to meet department, class, and student goals• Demonstrated real-life applications of complex mathematical concepts

Family Readiness Office - The Basic School, Quantico, Virginia

Led programs responsible for human resources, confidential information, and morale of 2k+ personnel and their families, including advising leadership on consumer demands and planning annual and quarterly events, training sessions, and networking opportunities.• Tripled program participation by personnel and their families within 1 year• Reduced recurring program issues by 50% within 6 months by analyzing consumer feedback• Scored 100% on program inspection from Inspector General, Washington, DC• Financial planner for $60k+ of non-appropriated funds annually across 14 departments• Authored and implemented SOPs, inspection readiness manuals, and financial planning tools

Martial Arts Center Of Excellence - The Basic School, Quantico, Virginia

Trained, evaluated, and remediated personnel in water skills qualification requirements while maintaining physical fitness and emergency response certifications.• Led 45 personnel in professional development, physical fitness regimens, and facility maintenance• Developed and conducted exercise plans for personnel requiring fitness remediation• Commended by supervisor on skills and leadership; recommended for a higher-level role with greater responsibility

United States Naval Academy, Annapolis, Md

Aided in various offices in completing mission-oriented tasks, including training and conducting entry surveys for new student personnel and reorganization of inventory data.• Catalogued, documented, and reorganized filing system for all inventory exceeding $5k in value• Educated new military personnel on policies and resources regarding sexual harassment and sexual assault

Bachelor Of Science (Bs), Systems Engineering

Activities and Societies: Russian Language Minor Program, Women's Glee Club, Annual Winter Musical, Equestrian Team, Sexual Assault.

Master Of Science - Ms, Engineering Management

Activities and Societies: SALUTE Honor Society• Concentration in Energy Management • Co-wrote and published an article on product quality.