Heidi Olson Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

-Day to day management of engineers to ensure that action-items are documented correctly with appropriate follow-up (ensure team members don't forget).-Management of a variety of tasks and projects -- wear several different hats.-Organize, manage and conduct Engineering Team program meetings: daily stand-ups, backlog grooming, retrospectives, show n’ tell, quarterly OKRs, etc.-Coordinate and maintain the on-call program.-Collaborate and help maintain the team’s company-facing content.-Help drive access compliance controls for Splunk's compliance program.-Lead the interview process for support engineers.

San Francisco, California, Us

San Francisco, California, Us

-Implemented, managed, and maintained the first official company Customer Trust program, which included the curation and maintenance of the customer trust library content.-Fostered a close and professional relationship with the Engineering Team as well as the Sales Organization, to allow for an open and clear communication line with customers. -Responsible for company-wide Employee Security, Information & Compliance Training.-Responsible for conducting quarterly company phishing campaigns.-Liaison with engineering, HR, IT,etc to aid in the execution of a successful SOC2 compliance program. -Worked closely with Security Engineering to ensure a successful Bug Bounty Program

San Francisco, California, Us

-HR: liaison with the company’s PEO to ensure employee benefits were ‘translated’ appropriately. Executed full end-to-end new hiring and termination process. Assisted with yearly salary and stock option employee adjustments. Partnered with employees to ensure maternity or disability leaves were executed properly.-Finance assistant: partnered with finance to ensure employee salary/bonus changes were appropriately processed. Processed employee expense reports using Expensify. -IT specialist: identified, engaged and executed the company’s first Single Sign-On solution, conference room visual & audio set up. Procured and managed AV set up for quarterly global AllHands. -Office Manager & Facilities: first point of contact for all company visitors. Liaison between senior management and employees, coordinated office build-outs, helped create and up-keep office culture, planned and managed all internal events, etc. Manage all facilities needs in a timely fashion, liaison with building landlord and provide general office management.-Executive Assistant: Provided high-level, 24/7, “attached-at-the-hip” support. This included effectively managing both personal and business aspects of the CEO’s life, allowing him the time and freedom to focus on the success of the company. Take notes in internal and external calls & meetings, summarize for attendees and conduct follow-ups as appropriate. Helped manage CEO’s email account: draft and review emails, identified and flagged urgent/VIP messages that required immediate attention, organized email folders, help organize top priority tasks/messages, etc. Schedule and maintain a high-volume calendar with complex, ever-changing schedules. Coordinate weekly, complex and intricate domestic and international travel.

Edmonton, Alberta, Ca

-Provided high-level, 24/7, “attached-at-the-hip” support. This included effectively managing both personal and business aspects of the CEO’s life, allowing him the time and freedom to focus on the success of the company.-Helped strategically plan, organize and execute all fundraising calls/meetings. -Organized, maintained and expanded a large database of current and potential investors. -Took notes in ALL internal and external calls & meetings, summarized for attendees and conducted follow-ups as appropriate. These included all Board of Directors meetings, VC/Fundraising meetings, executive meetings, etc.-Helped manage the CEO’s email account: drafted and reviewed emails, identified and flagged urgent/VIP messages that required immediate attention, organized email folders, helped organize top priority tasks/messages, etc.-Screened all incoming calls for urgency level.-Planed and executed all internal and external events.-Assisted with the morale of the office. Introduced new ideas to excite and motivate employees. Helped with onboarding of new employees and exit-interviews of all out-going employees (domestic and international).-Scheduled and maintained a high-volume calendar with complex, ever-changing schedules. -Coordinated weekly, complex and intricate domestic and international travel, including last-minute itinerary changes, complicated ground and air travel, hotel and apartment rentals, large and small meeting spaces, food and restaurant reservations, etc.

Executive Assistant (President, CFO, VPs)-Provided high-level, 24/7 administrative support to several C-level executives and teams, in a fast-paced environment (i.e. project management, task prioritization and execution, logistical planning, etc.).-Scheduled and maintained high-volume calendars with complex, ever-changing schedules. -Coordinated weekly, complex and intricate domestic and international travel, including last minute itinerary changes, complicated ground and air travel, hotel and apartment rentals, large and small meeting spaces, food and restaurant reservations, etc. -Prepared correspondence, memoranda and expense reports including currency conversions and international travel-related metrics.-Inter-department coordination of multiple executives’ calendars, exercising fast problem solving and prioritization on schedule conflicts.-Responsible for extensive high-profile client interaction and arrangement of internal/external meetings and events. -Maintained a complex database of VIP contacts.-Utilized discretion and judgment to screen incoming calls and correspondence. -Helped edit and process acquisition contracts. -Arranged personal travel and provide general assistance to wives and families.

-Helped plan and execute annual VIP client event which consisted of intricate domestic and international air and ground travel, hotel stay, dining experiences, lectures, meetings, extra curricular activities, and general overall comfort and experience for top 60 VIP clients.-Helped plan several industry events including: IAB events, 4A’s events, Battle of the Ad Bands during Ad Week in NYC, opening party for new product launches-500 attendees, etc.-Helped design and procure company branded marketing materials.-Helped with the acquisition and rebranding of several companies to contribute to the creation of the current umbrella identity of SAY Media and subsequently became familiar with press outreach.-Helped plan and execute yearly Sales offsite with coordination on travel, hotel, food, meeting space, entertainment, etc for 80+.

Us

-Helped conceive, plan and execute a full-scale office in New York City, which required office vision, creation, build-out management, and detailed communication between vendors, interior designer, contractor, electrician, architect, and construction workers.-Supported HR with onboarding and IT with general computer and tech services on site.-Maintained an organized and well-functioning office by ordering necessary office supplies, locating, managing, and negotiating with vendors; assisted with special projects from a sales team of seven; helped hire and manage a group of 4 interns.-Served as the first point of contact, fielding and routing telephone calls, greeting visitors, and responding to customer and vendor inquiries. Provided company information in person as well as via e-mail and telephone; verify visitor identity and arrange escorts. Performed wide-ranging office functions such as updating and managing schedules, composing correspondence, and maintaining proprietary database. -Assisted sales professionals with customer research, presentations, collateral, etc.

Us

-Provided administrative support to CTO and several VPs-Maintained calendars – planned and scheduled meetings, teleconferences and travel.-Utilized discretion and judgment to screen incoming calls.-Helped with personal tasks.-Processed expense reports for seven team members.

Boston, Ma, Us

-Provided administrative support to a managing partner and other members of his team.-Maintained managing partner’s calendar – planed and scheduled meetings, teleconferences and travel.-Prepared and assembled VIP presentation portfolios.-Utilized discretion and judgment to screen incoming calls.-Helped with personal tasks.-Processed expense reports for seven team members.

-Prepared extracurricular activities for 50+ children.-Tutored children in several subjects but primarily English-Helped kitchen staff prepare meals for the foundation-Primary caretaker for the teenage-boy house (7 total)

Belmont, Ca, Us

-Scheduled and welcomed visiting families for campus tours-First point of contact for the admissions office -- calls and in-person visitors-Ordered and maintained office supplies-Helped schedule appointments for admissions counselors

Emeryville, Ca, Us