Heidi B. Email and Phone Number

Manage all aspects of the store. Financial Management: Purchasing, staffing ratios, schedule, timecards,budget management, shrink, KPI, floor sets, etc First line supervisory position: Continually monitors and evaluates workflows and output, apprising leadership of any need for systems adjustments, updates and/or improvements when necessary, recruiting, retention, coaching, etcPerforms customer service duties as needed to assure customers feel as though they come first.

First line supervisory position responsible for overseeing Transportation employees who transport patients and visitors within the medical center and Visual Monitoring Technicians who monitor patient safety through continuous visual monitoring. Successfully moved the Visual Monitoring Team out of the Ortho unit to a stand-alone unit within Transportation. Used SCRUM techniques to dissect policies and procedures that were outdated, out of alignment and or missing to establish patient safety while in the Visual Monitoring program. Work with Performance Measurement and Improvement to assure current policies within Transportation and Visual management met JCAHO (Joint Commission on Accreditation of Health Organizations) standards. Additional Tasks: Plans and monitors daily operations to ensure adequate coverage of transportation and Visual Monitoring services to meet organizational service needs Develop workflows and contingency plans for each function of the department to assure timely and accurate completion of work.Continually monitors and evaluates workflows and output, apprising leadership of any need for systems adjustments, updates and/or improvements when necessary. Reviews work for accuracy and conformance with departmental policies and procedures. Performs customer service duties as needed; actively listens to patient/ customer concerns, complaints, issues, and grievances to achieve satisfactory response/resolution at point of contact. Functions as a subject matter expert and departmental resource in Transportation and Visual Monitoring, serving as a liaison with other departments as needed and provides support during system upgrades.Recruitment for Transportation Department by working wit Public Relations, Marketing and Human Resources to create a sustainable campaign to raise awareness of the departments unique design and needs relative to the 7000 other staff.

Establish a rapport with customers, installers and vendors to create a seamless installation process and a positive and successful install for the customer. Provide project management/coordination for Lowe’s as we open up to the western region.

Key holderOpening/closing duties Stylist Customer ServiceMerchandisingSupervise, recruit, and train new staff

Operations Management and oversight for the Transportation. Staffing, scheduling, payroll and timecard maintenance for the Transportation department. Assist in the re-evaluation of the impact of the Transportation Department and its role within Hennepin Healthcare to revitalize the department and achieve recognition from Executive Leadership to increase budget and staffing. Building transparent and clear communication lines to improve internal patient flow by facilitating changes between units, Patient Placement and the Emergency Department.Collaborate in creation of program within Epic to make Transportation department Lean and increase efficiency.Understanding of Epic, AtStaff, PeopleSoft, Office Suite and PageGate

*Full Time January 2014 - March 2018, then casual after that.Create and publish RN, HCA and PSC schedule for the Surgical Intensive Care Unit, Medical Intensive Care Unit and Burn Unit within union constraints and guidelines (200+ employees with 24 hour round the clock coverage on 3 units).
Payroll and timecard maintenance for the above mentioned units.
Staffing for the 14 hospital units on a per shift basis to ensure the appropriate number of RN’s, HCA’s and PSC’s to meet budgetary matrix. (Average of 80-100 RN’s and 30-50 HCA’s per hourly shift needs.)
 Create and pilot cross staffing of high skilled ECMO RN’s between two units. Collaborated with LEAN to create an automated scheduling system to be used in all in-patient units.
• Support higher management by special projects for SICU Nurse Manager, MICU Nurse Manager, Burn Unit Nurse Manager and Resource Management Center Manager. Maintain current knowledge on Hennepin Healthcare’s policy and procedures in conjunction with Union contracts.
Excellent documentation skills in multiple systems as well as data analysis.Strong oral and written communication skills.Strong ability to drive process excellence and compliance.
Strong critical thinking skills and ability to transfer skills for positive outcomes.

Services and Supports: Programming, record auditing, team meetings, compliance oversight, asset management and incident reporting, investigation and response. Health Care Oversight: General healthcare planning, implement strategies to limit illness and injury, documentation of care, oversight of medications- medical supplies and equipment and dietary planning.
• Stakeholder Relations: Builds relationships with persons served, public, payer, governmental agencies and political governance. Staff Relations: Oversight of Program Supervisors, employee training, scheduling, evaluation, safety, conduct staff meetings, coaching, discipline and termination.
Financial Management: Purchasing, staffing ratios, billing and utilization. Maintenance: Vehicle, plant and household

Understand and maintain compliance to State and Federal standards as applies to an ICF/MR.
Case manager for 6 persons living in the group home with oversight on program and medical needs.Collaborate with an inter-disciplinary teams including but not limited to MD, Psychology, State and County Case Managers, families and patients.
Hire, train and manage staff in addition to staffing, scheduling and payroll. Member of the Organizational Systems committee that updated and created new policy. Prepared and maintained yearly and monthly budgets.

Public presentations.
Founder and author of the bylaws and the 501c3 documentation gaining the non-profit status for the Warriors.
Grant writing (won $43,000 in grant funding September 2010 – October 2011) and reporting.
 Major event planning and facilitation - small events up to events with 500 people in attendance and raising $6000 at the largest event. Recruit volunteers and board members as well as donors.

Created logos, all graphic design for all print media, photography, and website designVolunteer managementMajor event planning and facilitation that included writing speeches for the events and logistics

Advocate and raise awareness of domestic violence on a community level. Assist in writing Policy and Procedure Manual.Data entry, analysis and report writing. Lecture to a wide range audiences including UMD and UW-Superior students from 10-300 participants; participate in television interviews and company partnerships.Event planning including the March Against Violence, Rally at the Court House, CASDA 5k Walk/RunPeer to Peer counseling for victims of domestic violence.Public relations.Collaborate with the Chief of Police, District Attorney and other community organizations including hospital staff.

Understand and maintain compliance to County and State standards as applies to PCA/SiLS and ILS programing for approx. 80 clients. Assist in updating Policy and Procedure Manual.Worked with Union mediations.Report directly to the CEO and Board.Collaborate with an inter-disciplinary teams including but not limited to MD, Psychology, State and County Case Managers, families and patients.

Communication assessments of children that were DeafBlind ranging from slight to profound.Teach language skills and how to navigate environment to children ages birth thru 21 yr.Train personal care staff to make environmental adaptations and language skills.

Interpreted in American Sign Language, and provided tutoring services to studentsParticipated in Individual Education Plans.