Heidi Simpson Email & Phone Number

Colorado Springs, CO, US

Colorado Springs, Colorado Area

• Supports government customers by creating and providing ongoing healthcare analytical support by gathering and compiling data for analysis and presentations.
• Identifies and prioritizes recurring, and ad hoc data analysis needs to assist government customers in controlling medical costs, & analyzing trends and changes and provide cost-effective, quality healthcare.
• Maintains internal data integrity and business logic rules by analysis/troubleshooting of production data.
• Develops accurate and meaningful reports using SAP Web Intelligence and other software tools.
• Supports and presents health care Key Performance Indicators (KPI)s to military commanders and medical center leadership; makes recommendations on quality measurements and criteria.
• Advances and facilitates a highly-functioning relationship with government customers to understand and support healthcare analytical and reporting needs.

Dayton, Ohio Area

• SENIOR MANAGER, MANAGED CARE AND PATIENT ADMINISTRATION OPERATIONS
• Led Managed Care and Patient Administration Operations department of 75 members in Air Force Medical Service’s second largest MDG.
• Assessed program needs by scrutinizing Unit Manning Documents (UDM)s, and authoring Position Description (PD)s to align manning and resources with organizational goals and mission; briefed executive leadership on.
• Advised, mentored, and counseled both civilian and military members regarding organizational policies and expectations, procedures, and military directives.
• Managed programs to include maintenance of 80K medical records, HIPAA compliance, enrollment, beneficiary counseling, human resources, health plans analysis and TRICARE marketing and education.
• Modernized Release of Information program by automating redaction of PHI/PII from medical records eradicating 6-month backlog and wait time generating $2.4 million in revenue.

Destin/Fort Walton Beach, Florida Area

• GROUP PRACTICE MANAGER
• Served as Program Manager; directed, planned, and supported clinical operations for 65 product lines, 250 professional healthcare staff with responsibility for cost-effective and high-quality healthcare services for.
• Managed MDG’s call center; tracked call processing time, average speed of answer, abandonment rate, etc.; and resolved customer complaints.
• Utilized MHS best practices, national benchmarks and personal experience to streamline processes, procedures and explore new alternatives.
• Executed Patient-Centered Medical Home (PCMH) program for the pediatric clinic and recognized by Air Force Operations Agency as a model program for improved continuity of care by 32% in 6 months.
• Managed beneficiary access to healthcare for 78 clinics by analyzing availability and utilization of appointments, demand management, purchased care leakage, patient satisfaction, and PCM continuity measures.

Tucson, Arizona Area

• SENIOR MANAGER, INFORMATION SYSTEMS FLIGHT
• Managed day-to-day operations of the IT department, including directing a staff of 34 supporting administrative computing, networking, and user services for 2,000 staff members, telecommunications, and other IT.
• Advised, mentored, and counseled both civilian and military members regarding organizational policies and expectations, procedures, and military directives.
• Maintained a technical help-desk customer service platform to serve the organization in every aspect with over 35,000 walk-ins/call-in IT requests annually.
• Consulted with the senior administration, clinic managers, and vendors to exchange information, present new approaches, and to discuss equipment/system changes.
• Established and directed strategic and tactical goals, policies, and procedures, and advised senior staff on system process improvements to meet user needs and optimize MDG’s capabilities.

Overland Park, Kansas

• Worked independently on departmental projects involving system changes and provided project management technical consulting and software testing using SQL.
• Responsible for mid-range database testing, certification, database implementations involving complex installations/changes, and on-going operational support.
• Created technical documentation used to manage operational procedures, troubleshoot and resolve configuration issues and educate members of internal and external support teams.
• Coordinated departmental projects by gathering business requirements from engineering and operations groups, and evolving those requirements into hardware/software solutions and long-term cost-saving strategies.

Master’S Degree, Master Of Science In Management, Human Resources

Bachelor’S Degree, Bachelor Of Science, Computer Science