Heidi Rafeeq Email & Phone Number

Cairo, Cairo, Egypt

Cairo, Egypt

Egypt

Cairo Governorate, Egypt

Payroll - Manage & oversee monthly payroll system for +5000 employees through Oracle, and ensure that all staff alterations are calculated correctly. -Maintains payroll information by collecting, calculating and entering data. -Collaborate with the finance payroll team to finalize the payroll system variances.Shared Services - Responding to staff and leavers inquiries -Contribute to employee's document development and ensure maintained accurately. -Supervise the new HR Shared Services team members & trainees in terms of knowledge transfer, daily tasks, account management and assure full adherence to all related policies & procedures.-Assist internal and external auditors during the audit process, provide documents, reports and other related credentials upon request.-Track & assist employees with their joining & resignation process, and align with all concerned teams to take all the necessary actions.-Update & maintain the staff vacation balance & attendance on Oracle and provide attendance & absence reports on a monthly basis. -Prepare the required documents to issue the medical cards, mobile number & ID cards for new hires.-Prepare various HR letters upon requests.-Asure maintaining the Oracle database updated.Onboarding-Asure receiving all newcomers needed documents from the ER team and adding it to the system.-Contribute to the induction session.-Assure a smooth joining journey for newcomers by collaborating with the concerned departments to provide them with their ID’s, Business dials and system accesses.Data Analysis and reports-Prepare Shared Services dashboard data.-Prepare a monthly fuel consumption report.-Analyze available data to support other departments & top management.

Egypt

Policies & Procedures – Working with senior management to create HR policies and procedures.Payroll – Handling payroll administration.Benefits Plan - Developing employees benefits plan.Recruitment Process – Handling the recruitment process from building up a pool of candidates, screening CVs, conducting phone/ face to face interviews, tests and handling the hiring and orientation procedure. Also, head-hunting for executive/senior positions.Personnel – updating and completion of filing system for personnel records in accordance with policies and procedures, maintain employees' attendance and vacations record updated.Performance & Training – Organizing training sessions for employees.Evaluation & Appraisal – Developing performance appraisal based on job descriptions, and implementing an efficient performance appraisal system.

Egypt

Recruitment Process – Handling the recruitment process from building up a pool of candidates, screening CVs, conducting phone/ face to face interviews, tests and handling the hiring and orientation procedure.Evaluation & Appraisal – Developing performance appraisal based on job descriptions, and implementing an efficient performance appraisal system. Admin Tasks – Responsible for administrative work related to HR.

Content Creation – writing blog posts, articles, newsletters, communications materials, and material for social media channels.Social Media Marketing – creating, managing and growing the company’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties and creating a community-driven educational platform.Events and Event Planning – attending industry events and planning meetups for our community.Public Relations – managing incoming media requests and building relationships with industry journalists; creating, executing and measuring media campaigns.Customer Relations – responsible for customer support – answering questions however they come in (phone, e-mail, Twitter).Analytics – Using Google Analytics to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives and Using social media monitoring tools to monitor conversations and report on metrics.Setting KPIs – for my subordinates and reporting the results to my supervisor on a monthly basis.

Tele-selling – Selling Etisalat mobile lines to potential customers all over Egypt, Conduct sales presentations, and product demos via the phone. Following up – Supporting purchased customers till their new line is activated. Goal-oriented – Closing sales and meeting monthly goals in accordance with the development plan. Reporting – Preparing weekly activity reports.

Master’S Degree, Masters In Psychology, Major Organization Development

Thesis topic is Work Culture’s Impact on Employees’ Flourishment.

Human Resources Management

- Organizational Behaviour - Recruitment & Selection - Strategic Management - Training & Development - Compensation - Employee & Labor.

Bachelor Of Arts (B.A.), Psychology, Good