District Manager
CurrentCorporate and personal strategic planning, project management, change management, coaching and training, performance evaluations, employee engagement, budget analysis and creation and customer service.Provided technical expertise, direction and guidance on program policies for customer service, human resources, scheduing, sales and safety.Excellent oral and written communications facilitating weekly manager meetings and quarterly all store meetings and presentations. Interacted with customers and surrounding community daily, building relationships for store success.Prioritized work flow and focus on a daily basis, met deadlines and consistently achieved results in increased customer satisfaction, 417 days of associate safety and reducing turnover. Collaborated with Managers and Associates to take corrective action when necessary.Directly supervised the store HR function. Coordinated with Corporate office on associate issues and wrote and delivered disciplinary actions. Working knowledge of LOA, FMLA, payroll, time and attendance, benefits and union contracts. Proven professionalism and confidentiality.Developed store specific goals, strategic and operational action plans for multiple departments with some competing priorities to help make a cohesive store location.Proficient in Excel, Word and PowerPoint.
