Heidi Rempel Email and Phone Number

Train, supervise, and schedule up to 9 full- and part-time CSS staff; develop, update, standardize, and communicate CSS policies and procedures. Build CSS team morale and motivation; advocate for CSS and library staff. Develop strong relationships with CSS and other library staff. Evaluate CSS staff customer service and ensure all staff are trained in positive patron interaction. Prepare monthly circulation statistics. Assess patron needs and resolve concerns by providing patient, compassionate customer service, even in complex situations. Maintain collections and align library resources with user needs by selecting diverse and inclusive materials for acquisition and withdrawal in Adult and Children’s fiction and non-fiction. Catalogue new and library resources, including books and audiovisual materials for all ages; perform recataloging projects as needed to improve patron access.

● Assisted in the creation, refinement, and documentation of digitization workflows● Performed quality assurance checks; troubleshoot scanning and/or software issues; ensured deadlines are met ● Tested and deployed newly implemented CollectiveAccess software for cataloging and displaying digital collections● Surveyed collections materials and prepared them for digitization● Scanned collections materials using a variety of hardware and software● Designed and published user training materials and manuals● Created descriptive metadata in adherence with MODS metadata standard● Communicated with project stakeholders about project progress, including Maritime faculty and outside cultural heritage institutions● Researched and wrote blog posts to publicize the project and collections● Trained and supervised graduate assistant

● Conducted reference interviews and answered research questions in person and via phone and chat● Provided information literacy instruction including advice on citations, identification of primary sources, and other topics● Developed LibGuides and other information literacy resources● Performed circulation desk functions and supervise work study students

DIGITAL PROJECTS:● Developed digitization plan, including researching, selecting, and implementing content management system (CMS) software for the WPU Art Department’s Visual Resources Collection (VRC)● Produced high-quality digital images using scanners, copy photography, and image editing software● Maintained awareness of and advised on best practices with regard to copyright and ● Created and maintained art department digital archivesCATALOGING & EDITING:● Cataloged art and anthropological objects on loan and in the permanent collection of the WP University Galleries (Galleries) and track exhibitions in Past Perfect● Cataloged digital images in the VRC online database● Edited Galleries publications, including exhibition catalogs, checklists, and wall textMANAGEMENT: ● Produced collection reports and statistics for the Galleries and VRC ● Administered annual VRC budget, including planning for equipment needs and repair, as well as collection development● Supervised and train work study students in digitization, image editing, and catalogingUSER SERVICES & TRAINING:● Reimagined and redeveloped physical VRC space to accommodate changing needs and programming● Provided technical support to visiting lecturers and panelists● Trained art history thesis students in digitization, presentation skills, and image research

● Designed data cleanup process for data migration from Oracle member database to Microsoft Dynamics; maintained and updated Chamber membership directory and over 2,200 confidential member files● Digitized Chamber archives● Responded to information requests from tourists, the public, Chamber members and staff, media, and public officials● Trained and supervised temporary staff● Managed request for proposal (RFP) processes for new copier, printing, postage meter, and relocation contracts● Provided training and technical support for new and existing office equipment. Scheduled maintenance and repairs on equipment and facilities as needed

Catalog and create metadata for records in ARTstor

Accessioning and digitizing objects in the SHM Archives.

- Provided administrative and clerical support for not-for-profit organization offering wide range of events, activities, trips, and classes to diverse student population- Assisted Director with duties including minute-taking and arrangements for fundraising activities, hospitality events, and meetings - Supervised student reception workers - Coordinated assembly and distribution of information packs to Greater Manchester universities, community colleges, and educational institutions- Maintained and updated member database; organize new event and activity program mailings each term

- Composed letters and managed files for assignments in the legal, housing, and financial fields

- Accessioned slides into database for large collection of over 500,000 slides- Researched and catalogued new slides

- Greeted patients for large radiology department; rescheduled appointments - Managed radiology film requests from outside facilities

- Supported multi-site mental health clinic's administrative office; ordered and maintained first aid and office supplies for eight sites- Coordinated consultations with in-house clinicians and outside consultants- Organized and maintained new patient files

- Created, maintained and updated filing systems; coordinated front desk functions; supervised work-study students - Organized mass-mailings; maintained Friends of the College of Arts & Sciences mailing list, membership list and activity mailings; created alumni brochure and membership materials- Processed confidential documents and student records

- Updated computer database of museum inventory; organized and maintained collection through labeling, filing and researching- Prepared art objects for special exhibitions and faculty lectures

- Assisted in coordination of family/education programs, including symposia- Successfully completed extensive training for certification as gallery docent

- Solved computer- and video-related problems; trained students and faculty in use of equipment and software- Managed and maintained audio tape library

Program places top incoming first year students with research professor of their choice- Conducted original source research on published and unpublished work, including letters and original manuscripts by British novelist Elizabeth von Arnim- Compiled and presented research findings to advisor's class