Heidi Choi Email & Phone Number

In this 12-week intensive program, I developed my skills as a software engineer and built responsive, full CRUD web applications using Ruby on Rails, MongoDB, Express, React, NodeJS, JavaScript, SQL, HTML, CSS and GitHub.Projects:- Jadu MartFullstack shopping application with full CRUD functionality and authentication that updates inventory when orders are placed and conditionally renders options when an admin user is logged in.Techstack: Ruby on Rails, React.js- SPFFullstack ecommerce website for sunblocks built with a team of 3 developers with full CRUD functionality and authentication.Techstack: MongoDB, Express, React.js, Node.js (MERN), Github- Jadu FinancesFinance tracking application for my small business. Displays expenses and sales by month as a table and a donut chart.Techstack: React.js, React Chart.js 2, Airtable API- What’s For Dinner?An application for the health conscious, yet underprepared home cook that consumes a third-party API that matches recipes with ingredients on hand. Calculates calories and nutritional value for a single serving.Techstack: HTML, CSS, Javascript, Edamam API

New York, New York, United States

- Consistently recognized by customers, peers and management for exceptional customer service and communication skills. Took on increasing administrative responsibilities and was formally promoted in 2019 from Head Host.- Managed a staff of 40 to guide thousands of guests from all over the world through virtual reality games, stories and adventures for a unique and unforgettable experience in the heart of Midtown Manhattan.- Led regular staff meetings to communicate the daily event schedule, provide updates on policies and procedures and to review performance expectations, as needed, to maintain or improve quality of service.- Streamlined the process of weekly scheduling and managing payroll, reducing office hours by 25%.- Collaborated with our team of specialized technicians to establish protocols for daily opening and closing, equipment upkeep, and basic troubleshooting in a Windows environment. Decreased daily calls for technical support by 10%.- Tested outsourced UI interface and installations of new experiences for quality assurance.- Oversaw the set up and operation of events ranging from intimate birthdays, educational workshops and team building outings to fashion shows, concerts (both physical and virtual), eSports tournaments, tech launch parties and corporate networking events for up to 150 guests including catering, security and the press.- Initiated an employee appreciation program to motivate the staff and improve employee retention. Led to an improvement in employee performance and an increase in customer satisfaction by 15%.- Assisted the Sales team by conducting tours of the venue for prospective event clients.- Assisted in interviewing, hiring and onboarding staff.

- Designed a training program for VR World and led a 5-person team to onboard new hires. Reduced onboarding period from an undefined time frame to 3-5 days.- Created comprehensive training documents such as the training schedule, front desk host manual and training reports. Updated the employee handbook for clarification and compliance. - Personally conducted training for over 30 new hires in the operation of all offered VR devices and experiences as well as the in-house ticketing and queuing system.- Coordinated for all 40 employees to receive instruction on newly installed experiences within 1-2 days with minimal to no interruption of normal business operations.- Mentored 3 employees - all of whom have been promoted to leadership positions.- Coached staff on standard language and customer service strategies. Established effective teamwork techniques. - Adapted the employee retail handbook and training program for the new flagship store.

- Recognized by staff and management for exemplary customer service in all situations. Promoted to Floor Manager.- Checked in 50 - 200 guests each day, seamlessly implementing an ever updating inventory of coupons, codes and promotions. Consistent track record of speed and accuracy at the register. - Responsible for 5% of walk-ins purchasing a gift card or entry pass after I gave them a concise and enthusiastic explanation of the venue, available experiences and pricing options.- Guided thousands of guests from all over the world through a variety of 50 VR games, stories and adventures ensuring their safety, comprehension and enjoyment of the technology for a unique and unforgettable experience.

New York, New York, United States

- In charge of organizing, managing and maintaining project plans with fast-paced timelines and budgets of up to $50K.- Served as the main point of contact throughout the project life cycle. Quickly and clearly communicated changes.- Effectively coordinated teams of up to 60 with a wide range of expertise, experience, age and backgrounds. Cultivated strong working relationships with people both internal and external to project teams. - Analyzed and broke down creative documents into clearly defined project scope and work activities. Logically sequenced activities based on project priorities and constraints and allocated resources accordingly.- Organized and led regular meetings to discuss project risks and come up with strategies to optimize workflow and maintain quality expectations. Proactively identified areas for improvement and recommended changes.- Collaborated with producers and department heads to organize logistics including hiring freelancers, transportation, catering, housing, safety, studio bookings, equipment rentals and staging.- Adept at decisively coming up with creative solutions to unexpected challenges or situations that arise.- Developed templates for project documents such as the schedule, work breakdowns and daily call sheets.

Greater New York City Area

- Acted as office manager for the company's move from Midtown Manhattan to DUMBO.- Digitally archived 6 years of project records becoming well-versed in project documentation management.- Worked closely with producers to create first drafts of budgets, schedules and other project materials for projects for high-profile clients and budgets ranging from $50K to over $1M.- Assisted in daily production tasks such as communication with vendors, talent scouting, research for upcoming projects, and maintaining client relations.

New York, United States

- Participated as an AmeriCorps member in an award-winning network of volunteers who provide individualized attention and positive adult-child relationships to prepare young children aged 3-5 attending preschool in low-income neighborhoods for school success.- Collaborated with a team of 6 to plan twice weekly in-classroom Jumpstart sessions for a class of 18.- Received intensive training and professional development in early childhood theory and practice, classroom management, team work, communication, problem solving, leadership and time management.- Implemented early childhood curriculum, supported family involvement, increased children’s language, literacy, and social emotional skills through ongoing relationships with three preschool children.

Bachelor Of Arts - Ba, Film/Cinema/Video Studies, Gpa: 3.67

Activities and Societies: NYU Concert Band, Delta Kappa Alpha Minor: Producing, Video Production Awards: Global Merit/Acton Scholarship.

Education record

Activities and Societies: Marching Band, Concert Band, Concert Orchestra, Pit Orchestra, Japanese National Honor Society (JNHS)