• Recruited to transform a diverse group of Development and Operational Engineering teams into a DevOps model,supporting the Life & Disability Insurance, and Sales Illustrations application suites• Lead a team of 125 global resources with a $30M+ budget, in application consolidation and modernization whilestreamlining application management lifecycle and agile framework to reduce time to delivery and cost to the business• Actively recruiting and managing organization performance, while setting operational and business objectives for theteams

- Transformed 4 service teams into Corporate Enterprise Tools, to focus on providing MassMutual customer communications, such as contracts, financial statements, bills, letters, checks, etc.- Instituted organizational transformation to optimize work process, including migrating the team to Agile Kanban by taking direct accountability fir synthesizing the concepts, introducing, and training the team- Lead a team of 50+ cross-functional individuals, including FTEs, onshore and offshore resources with an $8M+ budget

- As a Supplier Relationship Manager for several vendors, I negotiated contracts saving $55K+ for MM, coordinated quarterly governance meetings with the business partners, validated and monitored deliverables, completed sox compliance, collected/maintained/analyzed vendor incident information to enforce vendor SLOs & quality, and drove long-term solution implementations- Led 2 teams made up of FTEs, onshore and offshore resources in critical production support activities, enhancements, and upgrades- Created a task force from multiple areas to solve batch processing time constraints and implemented several enhancements, resulting in 1+ processing hours saved nightly

- Created a brand new area to provide a centralized enterprise capability dedicated to rapid software deployment in an automated, consistent, and repeatable way for applications, servers, and workstations.- Lead a team of 45+ individuals, including FTEs, onshore and offshore resources- Play a lead role in the replacement of the homegrown ISCMS (Integrated Software Configuration Management System) with an integrated, industry recommended, DevOps toolset that will modernize Travelers’ software delivery pipeline

- Built and managed a team, made up of subject matter experts from each of the core IT infrastructure disciplines, responsible for designing, developing, and implementing a brand new data center's IT infrastructure- Responsible for multimillion dollar IT infrastructure budget- Managed the Enterprise Disaster Recovery team, responsible for creating, maintaining and validating the Global DR Strategy

- Vendor Management business partner lead responsible for minimizing the impact of vendor issues and outages to Claim's operational model- Assessed disaster recovery, redundancy, and business continuity plans and configurations onsite at vendor data centers and offices- Assist vendors in planning and implementing new disaster recovery, redundancy, and business continuity configurations to reduce outages resulting from local and regional events- Assigned to struggling vendor-related projects in order to correct communication, planning, and organization issues- Build team relationships across Claim IT, Claim Business, Core Engineering, and Vendor's IT to stabilize critical implementations

- Personal Insurance (PI) Strategic OAI-Sys lead, participates in PI Strategic initiatives and manages corresponding OAI-Sys supporting projects from all portfolios to meet aggressive timelines- Global Sourcing Office’s (GSO) liaison, responsible for the coordinated management of all OAI-Sys projects and ongoing work items in support of GSO initiatives- Assumed responsibility for Account Management staff upon unexpected departure of management

OAI-Sys Storage Portfolio- Enterprise Storage portfolio-owner, responsible for all aspects of: Mainframe storage, Distributed storage, and Backup & Restore systems- Responsibility scope involves a multi-million dollar budget encompassing the full scale of storage required by Travelers, a $25b insurance company- Accountabilities include: 1. Architecture and strategy decisions 2. Vendor selection and negotiation 3. Vendor escalation and issue-resolution4. Operational availability of storage infrastructure 5. Response to customer provisioning requests 6. Negotiation and maintenance of SLA to customer requests7. Budget and capacity planning and forecasting 8. Leadership of a 25+ person team, consisting of both onshore and offshore staff, in support of above

Commercial Lines National Accounts- Managed team of 11 individuals responsible for development of web applications- Represented St. Paul Travelers at annual user groups to assist business partners in designing and prioritizing additional functionality upgrades- Gave daily statuses to the Vice President of RMIS and quarterly updates to the President of National Accounts- Responsible for developing and implementing multi-million dollar development budget- Managed daily production stability and product availability for the eCarma application- Increased stability of high availability application by implementing SQL2000 database cluster, Crystal Enterprise cluster, and Big IP load balancing

The Information Technology Leadership Development Program is designed to develop strong technical and managerial skills at Travelers though rotational assignments.4th Year ITLDP Participant – Commercial Lines National Accounts3rd Year ITLDP Participant – Telecommunications, Call Center Planning and Evaluation2nd Year ITLDP Participant – Commercial Lines Home Office Property1st Year ITLDP Participant – Property Casualty Claims Systems