Heidi Sesay Barnes Email & Phone Number

London, Gb

London

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

Community Management – * Managing B2C global social media platforms including Facebook, Instagram, Twitter, YouTube, Google+ and more. * Nurturing and widening relationships with bloggers and influencers to increase brand awareness and revenue. * Engaging with customers directly, responding to queries and reacting to trending topics. * Creating campaigns and user generated content to drive traffic to site and increase footfall. * Create and manage internal social pages for global retail staff. * Create and manage the Social Policy for the company while liaising with HR and counter staff. Digital Marketing – * Create reports according to KPIs through use of analytical tools (Sysomos, Social Bakers, Hootsuite etc.)* Paid Social Media Advertising (Twitter Ads, Facebook boosts etc). * Creating SEO friendly content. * Use of CMS (Magento, Wordpress). * Reactive to digital trends and being at the forefront of innovation. * Nurturing B2B relationships with retailers by providing assets and working on cross-promotional campaigns. Content – * Devising the social media strategy/social media campaigns and implementing * Planning, filming and editing video tutorials * Writing and sourcing/creating content for blog * Basic knowledge of Photoshop and iMovie * Attending external events and allocating 24/7 coverage of social media Other Duties – * Managing Communications Assistant and intern. * Working closely with PR, Marketing, E-Commerce and Design to develop campaigns, build relations, create innovative content and drive revenue. * Manage annual social media budget.

London, United Kingdom

• Managing and creating content for the brands social platforms including Facebook, Instagram, Twitter, YouTube, Google+ etc• Pre-producing, Filming, Editing and Promoting video content for YouTube• Creating strategies and campaigns to suit the brands demands• Presenting reports and nurturing campaigns through DMPs and CMSs• Creating and publishing content for company blog site• Managing, training and selecting interns within Communications Team• Working off site for events and to gather content• Working closely with PR, E-Comms, Events, Customer Services and Design team. Regular contact with retail staff and international managers.• Engaging with and informing audiences globally• Manage and assist global sub channels• Outreach and build relationships with influencers, bloggers and partners

London, United Kingdom

• Managing the Customer Services Department for E-commerce• Responding to all customer web queries via email and phone• Liaising with other departments/warehouse regarding order queries• Collate data from web queries and disperse accordingly• Help identify issues and resolve them/make necessary changes.• Regular use of several programs and systems e.g. Excel, Syspro, Dataswitch• Temporarily covered Receptionist duties for 6 months

London, United Kingdom

• Operating Computerised Phone System• PA duties to Facilities Manager• Researching and Ordering Equipment• Creating ID cards for all employees• Use of Word, Excel, Outlook etc.• Ad hoc admin duties• Post Room Cover

Winchester

• Operate switchboard in busy office• Ordering Stationary• Meeting and greeting of visitors/clients• Diary organisation• Invoicing• Use of Word, Excel, Outlook etc• Database maintenance• Ad hoc duties

Bachelor Of Arts (B.A.) Hons Make-Up And Hair For Music, Film And Photography, Make-Up Artist/Specialist

Short Course: Digital Marketing Strategy, Marketing, Pass

Creating clear measureable objectives Customer profiling Understanding the UX Design for Websites Customer experience Branding Search.

English Language, Media Studies And Photography

Education record