Independent Insurance Agent offering Life and Health Insurance for Small Groups ( size 2-99) and individual/Families. Website is www.redbarninsurance.com

I was responsible for selling primary and ancillary communications solutions to small and medium sized businesses within a specified territory. Primary services include coax delivered Internet, video and voice. Ancillary services include custom hosting, desktop security, data back-up, data storage, managed security, managed internet router, toll free, additional email addresses, static IPs and more. I achieved sales and revenue goals through successful prospecting for new customers as well as the successful sale of bundled services to new customers. I was successful and responsible for generating all sales leads through a variety of prospecting tactics and working every lead from initial contact to sale. I was responsible for the development and implementation of a Territory Plan. I trained new hires extensively with systems, sales, navigating new sales, closing sales, and prospecting. I exceeded and met monthly sales goals my entire career at Charter. W

As an Insurance Agent I am responsible for sales to Brokers directly for their clients. Building relationships with Brokers is what sales in this business is all about. Keeping the Broker doing business with me and building the trust needed to maintain that professional relationship for years. I worked with other departments such as Underwriting and quoting to create a smooth process for Brokers I maintain all applications, documents, and any processes needed to fulfill enrollment of clients. Including, but not limited to, quoting, enrolling, commission payouts and billing. I not only kept relationships with current Brokers but I also did daily outbound calls to new Brokers to open opportunities for new sales for Humana’s business. When I left Humana I had built my book of business to over 400 Agents writing business with me.

My primary responsibilities were, but not limited to, responding to customer complaints regarding, Cable, Internet, and/or Telephone service for the President, and Vice Presidents of the Company. I was required to retain customers and maximize the sales opportunity. I was the primary communication between the FCC, the BBB and SCC consumer questions/concerns/complaints. I trained every level of the company on sales skills, interpersonal communication with co-workers, and created training materials to assist in the daily requirements of the job. My position required immediate resolution to the customer, as well as to the reporting agency. I.e. Federal Communications Commission, Better Business Bureau, State Corporation Commission, Local Newspapers, etc. My ability to train employees on quality customer service won me several certificates from the company. My position allowed me to write materials to respond to customer complaints. I created letters that would fit into any category from customer resolution to employee issues. These letters are still used by the company today. In addition, I developed a bridge between the residential and business sides of the company. Allowing the departments to understand their role in the customer service field.