Workforce Development Specialist I / Career Counselor / Instructor State of Minnesota Previous Lead Worker for the Minneapolis CareerForce Dislocated Worker Program. Successfully oversaw all budgets, goals, placement, enrollment, and job retention follow-up goals, in compliance with grants, WIOA and State regulations. Consistently led Dislocated Worker team in running Workforce One program reports, ensuring the team met or exceeded all participant retention goals, quarterly and annual deadlines, and federal requirements.Providing coaching, mentoring, training, guidance and technical expertise to staff, ensuring compliance to regular policy changes. Leading DW team meetings; Scheduling coverage of core functions. Scheduling orientations & enrollment sessions. Led Lean Process Improvement for Dislocated Worker team, resulting in expedited program entry for clients.Co-created workshop curriculum for North and South Minneapolis CareerForce Centers. Launched, re-designed and taught the first LinkedIn curriculum for the North and South Minneapolis CareerForce Centers. CASE MANAGEMENT / CAREER COUNSELING / ACADEMIC ADVISING Consistently met and exceeded WIOA & state program –degree completion, employment, enrollment and retention goals for 12+ consecutive years in a row, resulting in A+ grades from the federal and state government. Resourcefully coached hundreds of clients, providing labor market informed academic advising, resulting in employment individual’s successful selection and completion of certifications, Associate and Bachelor's degrees in line with their skills, & labor market demand. Successfully managed large ethnically diverse client case load. Taught extensive career courses, job search strategies, LinkedIn, interviewing, and resume writing. Administered Assessments.

CUSTOMIZED TRAINING CONTINUING EDUCATION PROGRAM MANAGEMENT / TEACHING / CULTURAL COMPETENCYTaught, and was certified in working with diverse populations, cultural diversity laws and ethical and legal guidelines as a requirement of the GCDF 180 hour internationally recognized Global Career Development Certification. Certified and co-certified over 45 GCDF students.Worked very collaboratively with program faculty, staff, administrators and students, administering program.TRAINING PROGRAM MANAGEMENT Successfully served the short-term roles of the GCDF Continuing Education and Customized Training Program Director. Proactively assisted in the management GCDF adult learner outreach resulting in increased enrollments, utilizing marketing-related and social media skillsOversaw and co-taught GCDF training contract with Americore Partner.Implemented process improvements to GCDF curriculum. Effectively utilized assessment and evaluation, to modify and update Normandale’s GCDF curriculum, increasing student’s use of technology and LinkedIn in the course and in the profession. COMPUTER COMPETENCIES: Microsoft Word, Excel, PowerPoint, Outlook, Internet Explorer

Selected to specialized team to assisted 17th largest producing broker in Minneapolis. Effectively handled high volume, high net worth client calls, while consistently meeting hour-on-the-hour deadlines in a fast-paced legal environment. Multi-tasked projects while operating reception desk phone system in 80+ brokers' office. Gained reputation for putting clients at ease and increasing client rapport and retention with Morgan Stanley.Capably served as welcoming, professional first point of contact to incoming clients.

TEACHING / CAREER COUNSELINGTaught extensive 5 week Career & Life Planning courses, effectively guiding individuals through: job search strategies, transition, assessments, goal setting, interviewing, salary negotiation and occupational outlook throughout entire career search process.

PROJECT MANAGEMENT / STAFFING / RECRUITING / REPORTS /LEADERSHIPHuman resource functions: Hired & screened candidates for qualifications, reviewed resumes, conducted interviews and completed applicant follow-up within targeted deadlines. Oversaw talent management for project. Attracted diverse pool of high quality applicants and met recruiting needs.Facilitated all aspects of multiple client and staff weekly scheduling and timely project planning throughout the Oregon and Washington region for Harris Research.Co-designed, collected and evaluated program research metrics to determine and ensure program effectiveness.Accurately oversaw timely project record keeping; Prepared reports, tracked and minimized budget expenses.Cultivated ongoing client and community relationships, increasing staffing referrals.

MANAGEMENT / TRAINING / SALESManaged, supervised & cross-trained and motivated multi-departmental crew of 15+ employees.Managed department budget, and increased sales profits for several consecutive years in a row.Creatively displayed and marketed products, increasing cross sales of merchandise.Built a returning, satisfied clientele, resulting in increased profits.Repeatedly went above and beyond expectations to meet client requests and deliver superior customer service.Diplomatically resolved customer and staff issues in timely manner.