Heidi S. Email & Phone Number

Denver, Co, Us

Charlotte, North Carolina, United States

Charlotte, North Carolina

• Project Test Manager: - Partner closely with project leadership to evaluate risks in product delivery and establish a mitigation plan - Maintain project schedule and create test plan accordingly - Coordinate weekly releases and prioritize team testing focus • Prepare and execute multiple client Factory Acceptance Testing sessions• Create/update JIRAs to accurately track issues and bugs• Analyze specification to create detailed test cases• Travel to customer sites… Show more • Project Test Manager: - Partner closely with project leadership to evaluate risks in product delivery and establish a mitigation plan - Maintain project schedule and create test plan accordingly - Coordinate weekly releases and prioritize team testing focus • Prepare and execute multiple client Factory Acceptance Testing sessions• Create/update JIRAs to accurately track issues and bugs• Analyze specification to create detailed test cases• Travel to customer sites to support and commission targeted software deployments Show less

Morrisville, North Carolina

• Implement, design, and document procedure for a new customer support system • Assist with the development of an internal web application ecosystem, coding frontend pages and creating test plans• Maintain, monitor, and analyze all support tools including ZenDesk, Tago.io, AWS middleware, and Verizon Enterprise IoT platform

Chapel Hill, North Carolina Area

• Direct and oversee client software implementation• Conduct onsite trainings• Quality assurance testing of new software functionality/upgrades• Provide Administrator Services for clients• Maintain client account information• Manage support cases

State College, Pennsylvania Area

• Perform all record keeping responsibilities throughout the pre-decision and post-decision student application process• Liaise with Penn State Faculty regarding program coordination and maintenance• Revamped and updated the format of over 250 programs to meet ADA guidelines in Terra Dotta Software

• Track and manage student application materials• Update student application status and admission decisions into TerraDotta Study Abroad database• Approve student applications in partner institution application databases• Consult with university global contacts and other representatives at partner institutions regarding application issues• Maintain the Penn State Education Abroad student blogging platform

Received training on all responsibilities related to the role of an Education Abroad Adviser

State College, Pennsylvania Area

• Utilized student records database for I-20 international student travel signature purposes• Assisted international students with completing and submitting essential immigration documents• Responded to student and faculty inquiries regarding office processes

Bachelor Of Science - Bs

Education record

Classics And Ancient Mediterranean Studies