Heidi Summers Email & Phone Number

Leeds, England, United Kingdom

Innova Care Concepts provide the most innovative healthcare equipment and furniture to improve clinical outcomes and enhance wellbeing. With over 200 combined years of experience in this sector, the Innova team are passionate about ensuring caregivers and patients have the finest equipment available. Not only that, we think of new, creative ways to make our products as multifunctional as possible as well as being aesthetically pleasing. From hoist systems and changing places, to hydrotherapy pools and care beds, we are pioneers in changing healthcare for the better.

Championed comprehensive business operations and management, overseeing budgeting, daily decision-making, and strategic planning to drive success.Steered a dynamic team, ensuring timely and precise project completion, and serving as the primary liaison for clients.Maintained a proactive role as the main point of contact for clients, fostering strong relationships and ensuring exceptional service delivery.Orchestrated the optimisation of our CRM system, meticulously updating records and ensuring timely documentation of crucial information.Drove the recruitment process, identified training needs, and orchestrated engaging team events to foster a collaborative and motivated work environment.Proactively participated in networking events, both exhibiting and attending, to expand professional connections and contribute to business growth.Implemented efficient internal processes, streamlining operations for enhanced productivity and effectiveness.

Harrogate, United Kingdom

Enabling business owners to concentrate on core operations by offering dedicated support.Driving efficiency by implementing new procedures and policies across diverse client portfolios.Regularly engaging in client meetings to ensure alignment with objectives and address evolving needs.Proficiently managing invoicing, credit control, and bank reconciliation to maintain financial stability.Offering comprehensive administrative support and seamlessly handling various project assignments.

Providing vital administrative support to Directors and Senior Consultants, ensuring seamless operations.Efficiently screening and managing all incoming calls, maintaining effective communication channels.Overseeing executives' schedules, appointments, and travel arrangements to optimise time management.Managing the CRM system to ensure accurate and up-to-date information for enhanced decision-making.Handling end-to-end recruitment processes, from advertising vacancies on selected job boards to negotiating rates and terms.Expertly formatting candidate CVs to align with company templates and coordinating client/candidate interviews.Ensuring strict adherence to client/candidate confidentiality in all interactions and documentations.Facilitating business agreements by issuing terms of business to clients via docusign and managing contracts for office utilities.Organising and participating in monthly sales meetings to foster team collaboration and alignment with goals.Effectively managing and prioritising daily, weekly, and monthly tasks for streamlined operations.Creating new client/subcontractor contracts and maintaining regular communication with subcontractors regarding timesheets and invoicing.Handling invoicing processes using QuickBooks (previously Sage).Providing IT support and collaborating with outsourced IT providers to escalate and resolve issues promptly.Responsible for monitoring and replenishing office stock to ensure seamless daily operations.Exemplifying proficiency in daily office management, ensuring a well-organized and functional work environment.

Leeds

Working directly for the Senior Recruiter in the FMCG, Food and Pharmaceuticals sector. Recruiting Operations, Engineering and Technical people into the following companies: Nestlé UK, Reckitt Benckiser, Princes and Cott Beverages.

Leeds, United Kingdom

I was originally employed as a Recruitment Assistant helping the Consultants. After 7 months I was promoted to Recruitment Consultant.