Transitioned my administrative and customer service skills to the medical field where I assist in providing high quality patient care. ● Greet patients and build strong positive relationships● Provide check-in and check-out services to patients● Maintain medical records through medical software● Support and assist physician with procedures● Perform clerical duties such as filing, faxing and emailing records

• Co-founder of PAAWS RI, an animal rescue organization and shelter• Supervised volunteer program including kennel attendants and pet fosters• Developed and organized fundraisers which in 2016 generated $36,000 in income• Wrote and submitted grant applications to total $41,000 in funding for 2017• Managed grant spending to support medical needs for shelter animals and those animals belonging to low-income pet owners.• Oversaw the intake of animals, their medical treatment and the adoption process; adopted out 557 animals in 2016

• Supervised staff/client relations to maintain superior customer service standards• Managed inventory and secured minimum pricing relationships with vendors• Counseled clients in obtaining financial assistance for their sick pets• Responsible for weekly bank deposits• Performed veterinary technician duties• Performed receptionist duties• Hired and trained new staff members• Responsible for building clientele and promoting veterinary practice via social media• Created relationships with nonprofit humane organizations who provided financial assistance for animals in need, and managed billing process for all related invoices

Accountable for the accuracy, timeliness and overall website content quality of the website SearchSQLServer.comManaged website; increased page view traffic by 25 percent for two consecutive yearsEdited all copy Wrote weekly e-newsletters and other online communicationsDeveloped editorial calendarImplemented and maximized search engine optimization (SEO) strategiesUsed HTML to design Web pages for articles, Q&As and learning guidesRecruited and supervised contributing industry expertsFamiliarity with recording podcasts and webcastsSupervised and coordinated projects such as multi-media packages and monthly e-booksConducted product briefings with industry vendors Monitored website health and compiled monthly reports based on data analyticsCollaborated with sales and marketing departments on website promotions

Editor for newspaper covering three towns Managed a staff of reporters, editorial assistant, photographers and freelance writersEdited stories and columns from a copywriting and content perspectiveWrote editorials and news storiesImplemented methods to increase circulationDesigned newspaper using Quark; Responsible for 18-page layout each week

for weekly newspaper where responsibilities included reporting, editing and page design. Generated and wrote a minimum of five stories each weekReported on a wide range of human interest and local government newsApproved and edited letters, columns, and stories from staff writersPhotographed images to accompany storiesResponsible for training and orientating new staff