Heidi Titko Email & Phone Number

Brooklyn New York

Conducted Branch Audits. Enrolled, Managed Conversion Online and Classroom Training for 3 Wamu Regions (all employees in 54 branches) to ensure they are all trained for conversion to Chase. Continue to assist in enrolling employees in NY, CT, NJ, Fl, GA, IL and TX.

Conducted deposit, lending and business audits in and outside of region on a semi-annual basis. Monitors operational trends and follow ups on improvement opportunities with branch management. Coaches and trains management on all aspects of current and new operations, policies and procedures. NY/CT Web Site Project- Created and Managed a collaboration site.

Assisted branch staff and departments with inquiries and problems relating to Consumer Financial Services policies, procedures, compliance, regulatory and operational issues. Interpreted policies, procedures, and provided problem resolution. Conducted follow up audits in branches that received an unsatisfactory rating to uncover any additional weaknesses..

Managed operations in the Hewlett branch, adhering to audit, regulatory and compliance controls. Responsible for achieving branch sales goals. In 1993 and 1994, exceeded individual and branch Mortgage and Consumer loan goals. In 1994, had individual sales of over $1.6 million in Home Equity/Consumer loans and $2.2 million in mortgage loans. Assisted staff.

Worked in the Consumer Lending Telemarketing Center taking loans over the phone. Sold over a million dollars in loans. Designated as the evening supervisor in addition to working during the day at the Hewlett Branch.