Heidi Townsend, Mba, Matd Email & Phone Number

Los Angeles, California, United States

Greater Los Angeles Area

Direct the planning, development and implementation of the company-wide learning strategy in support of business goals and objectives in areas of corporate safety, compliance, leadership development, employee engagement, and talent management for frontline staff to Executive management. Key Results:Oversee the design and implementation of training programs in a variety of delivery methods including m-learning, e-learning, instructor-led, educational videos and functional job aids.Direct project activities including the development of goals, timelines, resource requirements, cost-estimates, project planning, and deliverables.Identify, track, and analyze metrics to measure effectiveness.Collaborate with internal and external stakeholders, including the Board of Directors, Executive staff, departmental management, legal counsel, and subject matter experts to understand business objectives, knowledge gaps, and identify appropriate training solutions.Mentor, coach, and lead a team of Instructional Designers and Facilitators.Model teamwork and foster an open-door environment conducive to positive dialogue. Brought the company into compliance with OSHA, CALOSHA, DOJ and other state laws and training requirements.Reduced training costs by 45% through creative development and deployment of training in modalities that leveraged micro-learning techniques for greater knowledge transfer. Collaborated on the implementation of an HRIS system with a customized recruitment and on-boarding platform.

In addition to report writing and analysis, I was also tasked with projects like Training Program Development, Facilitation, & Coaching initaitives.Designed, developed, and implemented departmental desk procedures that increased productivity and empowered staff with the tools to effectively accomplish department and organizational goals.Created and facilitated Microsoft Excel training for various beginner and intermediate level tasks.Designed customized training materials and facilitated training programs for various systems and technology including Microsoft Word, Lotus Notes, JD Edwards, and call center telephone systems at beginner and intermediate levels.Designed and implemented a New Employee Orientation Program to help integrate new hires.Provided performance coaching and training to multi-level work groups, new employees, and cross-training classes.Facilitated multiple task forces to establish employee skills and cross training programs.Facilitated a task force to create an informal rewards and recognition programs in an effort to increase performance standards and employee moral.Created and published quarterly newsletters that included, project updates, training tips, new employee introductions, and various business related fun facts.

Master Of Arts, Training And Development

Activities and Societies: ASTD Specialties: Instructional Design, E-Learning, Online Teaching

Mba, Human Resource Management

Activities and Societies: ASTD SHRM PIHRA

Bachelor Of Science, Business Management

Activities and Societies: ASTD