Director Marketing & E- Commerce | Tribe Lead Daily Banking
Amsterdam Area, Netherlands
Responsible for the daily banking experience of ING's customers, including all e-commerce via ING app, MijnING.nl, ING.nl. Leading a team of Customer Journey Experts, Chapter Leads, Engineers, UX'ers and Data-analists (125 FTE) in this tribe to realise our purpose: “We believe that money enables people to do the things in life that are important to them. Therefore, we make banking easy. We make it available anytime and anywhere so that our customers save time for the things in life that really matter. We provide them with real-time insight and inspire them to make short term and long term (financial) choices. Our customers have control of their finances, which enables them to focus on realizing their - small and big– dreams in life.”P&L responsible for revenues of payments, consumer lending and insurance.