Support Manager
Current
Nov 2020 - Present
AeroLeads people directory · profile
Heidi Viik-Hänninen Email & Phone Number
Support Manager
at
Sinch
1 work email found
@sap.com
1 phone found area 810
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Support Manager
Location
Konnevesi, Central Finland, Finland
Company size
Who is Heidi Viik-Hänninen? Overview
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Quick answer
Heidi Viik-Hänninen is listed as Support Manager at Sinch, a with 759 employees, based in Konnevesi, Central Finland, Finland. AeroLeads shows a work email signal at sap.com, phone signal with area code 810, and a matched LinkedIn profile for Heidi Viik-Hänninen.
Heidi Viik-Hänninen previously worked as Customer Experience Director at Merlin Systems and Director, Customer Service at Merlin Systems Oy. Heidi Viik-Hänninen holds Service Design from Aalto University Executive Education Ltd.
Company email context
Email format at Sinch
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*@sap.com
68% confidence
AeroLeads found 1 current-domain work email signal for Heidi Viik-Hänninen. Compare company email patterns before reaching out.
Profile bio
About Heidi Viik-Hänninen
With over 30 years of working experience I have had a privilege to meet and work with lot of professionals both in Finland and EMEA area. Moving from teleoperator world to the cloud software business has been very interesting as the tecknology goes forward very rapidly nowadays. Customer Relationship management and Customer Experience Management are the number one topics in my daily work as they are very important areas in any business area. I currently work at Sinch, one of the global leaders in customer engament solutions. Before joining Sinch , I worked at Merlin Systems Oy, owned by SAP, as an Customer Experience Director managing our Customer Success Manager team as well as our technical suppor team. As you may guess, my passion and expertise includes specially Customer Experience Management but I have also gain expertise such areas like CRM, sales management, support managment as well as project management.
Current workplace
Heidi Viik-Hänninen's current company
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Sinch
6 roles
Heidi Viik-Hänninen work experience
A career timeline built from the work history available for this profile.
Customer Experience Director
Director, Customer Service
Merlin Service Desk is responsible for our customers main user technical support. Ensuring the best quality for our maintenance services as well as administrative role for our support team. Service Manager for named customers. Customer Relationship Management. Customer Experience Management.
Service Manager
Service Manager for named customers. Customer Relationship Management. Participating on customer related projects and ensuring customer satisfaction.
Contact Center Manager
Scandinavian Marketing Services
Operational management as well as administrative management for over 80 persons. Responsibility of meeting the financial targets, recruitment processes and executing customer projects.
Aug 2009 - Aug 2010
Several Positions
Working at TeliaSonera Mobility Business Unit as a contact person for international FreeMove Alliance. Main tasks include developing global mobility services to Multinational Customers in European and Asian markets as well as supporting TS countries locally related to FreeMove services. Previously I was working for TeliaSonera Global Product Management as Product Manager. Responsibility areas: Common product development and maintenance as well as strategic planning for SME and global customers, co-operation with local business units in areas of sales, marketing and delivery. Previous positions at TeliaSonera1.2.2006 – 1.9.2008 Product Manager for Integrated Enterprise servicesProduct development and management for named ICT products, internal and external marketing, sales and customer trainings1.5.2003 – 1.2.2006 Offering and Marketing Manager/Managed and IT services. Offering planning and development, marketing, materials, trainings, sales support1.2.2000 – 30.4.2003 Project Manager/Sonera Juxto Project Manager for CRM and Contact Center solutionDevelopment, productzation, sales training, material management, ITIL process development6.10.1998 – 31.1.2000 Sales Manager/Sonera Solutions Sales for B2B customers, following marketing campaignsSuperior for phone sales group (including 5 persons)5.12.1996 – 5.10.1998 Customer Service Manager/Sonera Oy Customer service tasks for external customers
Dec 1996 - Jul 2009
Team & coworkers
Colleagues at Sinch
Other employees you can reach at sinch.com. View company contacts for 759 employees →
NB
Niclas Bergsten
Colleague at SinchGreater Stockholm Metropolitan Area, Sweden
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CB
Cauê Beltrão De Araujo
Colleague at SinchSão Paulo, Brazil
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SB
Steve Barrett
Colleague at SinchStockholm, Stockholm County, Sweden
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AP
Ankur Parashar
Colleague at SinchNoida, Uttar Pradesh, India
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WA
Waseem Ahmed
Colleague at SinchKarāchi, Sindh, Pakistan
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DD
Divya Diwedi
Colleague at SinchLucknow, Uttar Pradesh, India
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AT
Abhilash Thale
Colleague at SinchPanvel, Maharashtra, India
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CK
Chander Kant
Colleague at SinchGurgaon, Haryana, India
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MB
Matheus Baradel Caliman
Colleague at SinchCampinas, São Paulo, Brazil
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SG
San Gieng
Colleague at SinchStockholm, Stockholm County, Sweden
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Niclas Bergsten
Colleague at SinchGreater Stockholm Metropolitan Area, Sweden
View →
CB
Cauê Beltrão De Araujo
Colleague at SinchSão Paulo, Brazil
View →
SB
Steve Barrett
Colleague at SinchStockholm, Stockholm County, Sweden
View →
AP
Ankur Parashar
Colleague at SinchNoida, Uttar Pradesh, India
View →
WA
Waseem Ahmed
Colleague at SinchKarāchi, Sindh, Pakistan
View →
DD
Divya Diwedi
Colleague at SinchLucknow, Uttar Pradesh, India
View →
AT
Abhilash Thale
Colleague at SinchPanvel, Maharashtra, India
View →
CK
Chander Kant
Colleague at SinchGurgaon, Haryana, India
View →
MB
Matheus Baradel Caliman
Colleague at SinchCampinas, São Paulo, Brazil
View →
SG
San Gieng
Colleague at SinchStockholm, Stockholm County, Sweden
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3 education records
Heidi Viik-Hänninen education
Service Design
Master’S Degree, Business Administration, Management And Operations
B.B.A, International Business Management
FAQ
Frequently asked questions about Heidi Viik-Hänninen
Quick answers generated from the profile data available on this page.
What company does Heidi Viik-Hänninen work for?
Heidi Viik-Hänninen works for Sinch.
What is Heidi Viik-Hänninen's role at Sinch?
Heidi Viik-Hänninen is listed as Support Manager at Sinch.
What is Heidi Viik-Hänninen's email address?
AeroLeads has found 1 work email signal at @sap.com for Heidi Viik-Hänninen at Sinch.
What is Heidi Viik-Hänninen's phone number?
AeroLeads has found 1 phone signal(s) with area code 810 for Heidi Viik-Hänninen at Sinch.
Where is Heidi Viik-Hänninen based?
Heidi Viik-Hänninen is based in Konnevesi, Central Finland, Finland while working with Sinch.
What companies has Heidi Viik-Hänninen worked for?
Heidi Viik-Hänninen has worked for Sinch, Merlin Systems, Merlin Systems Oy, Sap/Merlin Systems Oy, and Scandinavian Marketing Services.
Who are Heidi Viik-Hänninen's colleagues at Sinch?
Heidi Viik-Hänninen's colleagues at Sinch include Niclas Bergsten, Cauê Beltrão De Araujo, Steve Barrett, Ankur Parashar, and Waseem Ahmed.
How can I contact Heidi Viik-Hänninen?
You can use AeroLeads to view verified contact signals for Heidi Viik-Hänninen at Sinch, including work email, phone, and LinkedIn data when available.
What schools did Heidi Viik-Hänninen attend?
Heidi Viik-Hänninen holds Service Design from Aalto University Executive Education Ltd.
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