Merlin Service Desk is responsible for our customers main user technical support. Ensuring the best quality for our maintenance services as well as administrative role for our support team. Service Manager for named customers. Customer Relationship Management. Customer Experience Management.

Service Manager for named customers. Customer Relationship Management. Participating on customer related projects and ensuring customer satisfaction.

Operational management as well as administrative management for over 80 persons. Responsibility of meeting the financial targets, recruitment processes and executing customer projects.

Working at TeliaSonera Mobility Business Unit as a contact person for international FreeMove Alliance. Main tasks include developing global mobility services to Multinational Customers in European and Asian markets as well as supporting TS countries locally related to FreeMove services. Previously I was working for TeliaSonera Global Product Management as Product Manager. Responsibility areas: Common product development and maintenance as well as strategic planning for SME and global customers, co-operation with local business units in areas of sales, marketing and delivery. Previous positions at TeliaSonera1.2.2006 – 1.9.2008 Product Manager for Integrated Enterprise servicesProduct development and management for named ICT products, internal and external marketing, sales and customer trainings1.5.2003 – 1.2.2006 Offering and Marketing Manager/Managed and IT services. Offering planning and development, marketing, materials, trainings, sales support1.2.2000 – 30.4.2003 Project Manager/Sonera Juxto Project Manager for CRM and Contact Center solutionDevelopment, productzation, sales training, material management, ITIL process development6.10.1998 – 31.1.2000 Sales Manager/Sonera Solutions Sales for B2B customers, following marketing campaignsSuperior for phone sales group (including 5 persons)5.12.1996 – 5.10.1998 Customer Service Manager/Sonera Oy Customer service tasks for external customers