Heidi Westerman Email & Phone Number

• Performed extensive use of Microsoft Suite: Word, PowerPoint, Excel, and Microsoft Outlook.• Clarified conflict negotiation tactics with a department of 8 employees to resolve HR personnel issues and EEOC investigations with an increase in positive outcomes.• Executed solid social skills resulting in being elected to the 2024 Employee Association Presidency out of 700+ employees.• Utilize leadership and coaching skills resulting in effective relationships with Directors… Show more • Performed extensive use of Microsoft Suite: Word, PowerPoint, Excel, and Microsoft Outlook.• Clarified conflict negotiation tactics with a department of 8 employees to resolve HR personnel issues and EEOC investigations with an increase in positive outcomes.• Executed solid social skills resulting in being elected to the 2024 Employee Association Presidency out of 700+ employees.• Utilize leadership and coaching skills resulting in effective relationships with Directors, Engineers, management teams, and employees within 12 departments. Show less

Springville, Ut

• Facilitated the process of building permits needed for up to 1600 businesses resulting in a decrease in city liability and an increase in adherence to the International Building Code.• Created Fire Department and Community Development forms to coincide with business license applications for a seamless application and execution between 2 contrasting departments.• Developed and sustained electronic file systems to adhere to the current 3-year retention policy and schedule eliminating… Show more • Facilitated the process of building permits needed for up to 1600 businesses resulting in a decrease in city liability and an increase in adherence to the International Building Code.• Created Fire Department and Community Development forms to coincide with business license applications for a seamless application and execution between 2 contrasting departments.• Developed and sustained electronic file systems to adhere to the current 3-year retention policy and schedule eliminating paper filing systems.• Assigned responsibility for implementing and department training for CivicReview business licensing application software streamlining over 1600 business license applications and renewals per year. Show less

Park City, Utah, United States

• Provided regional support to 14 stores including coaching Store Managers and management teams quarterly through workshops. store visits, and seminars.• Administered weekly and monthly regional conference calls to ensure effective communication and strategic goals.• Examined and analyzed the region's monthly and weekly sales results.• Designed risk reduction plans for the region resulting in a 25% reduction in annual claims.• Recruited, employed, managed, and evaluated up to 25… Show more • Provided regional support to 14 stores including coaching Store Managers and management teams quarterly through workshops. store visits, and seminars.• Administered weekly and monthly regional conference calls to ensure effective communication and strategic goals.• Examined and analyzed the region's monthly and weekly sales results.• Designed risk reduction plans for the region resulting in a 25% reduction in annual claims.• Recruited, employed, managed, and evaluated up to 25 store employees; maintaining all employee files for accuracy and auditing. Show less

American Fork, Utah, United States

• Directed all aspects of store operations resulting in $9 million in yearly sales.• Recruited, interviewed, employed, coached, managed, and assessed 60+ store employees, as well as created and sustained allemployee files.• Enforced and executed company policies and procedures, increasing overall store audit results by 8%.• Reconciled payroll details, controlled benefit status changes, and updated periodic changes for over 60 employees.

Provo, Utah, United States

• Supervised the treatment coordinator, receptionist, and up to 20 orthodontic assistants, assisting in exceeding office standards of achievement.• Assumed the role of financial coordinator, utilizing Quickbooks as well as Orthotrac.• Facilitated weekly training and staff meetings to gain insight into process and customer service gaps.• Enlisted, hired, trained, supervised, and assessed 12+ employees, as well as generated and maintained all employee files.• Performed accounting,… Show more • Supervised the treatment coordinator, receptionist, and up to 20 orthodontic assistants, assisting in exceeding office standards of achievement.• Assumed the role of financial coordinator, utilizing Quickbooks as well as Orthotrac.• Facilitated weekly training and staff meetings to gain insight into process and customer service gaps.• Enlisted, hired, trained, supervised, and assessed 12+ employees, as well as generated and maintained all employee files.• Performed accounting, invoicing, insurance claims, and payroll for over 25 employees. Show less

Orem, Utah, United States

• Provided regional support to 14 stores including coaching Store Managers and management teams quarterly through workshops. store visits, and seminars.• Administered weekly and monthly regional conference calls to ensure effective communication and strategic goals.• Examined and analyzed the region's monthly and weekly sales results.• Designed risk reduction plans for the region resulting in a 25% reduction in annual claims.• Recruited, employed, managed, and evaluated up to 25… Show more • Provided regional support to 14 stores including coaching Store Managers and management teams quarterly through workshops. store visits, and seminars.• Administered weekly and monthly regional conference calls to ensure effective communication and strategic goals.• Examined and analyzed the region's monthly and weekly sales results.• Designed risk reduction plans for the region resulting in a 25% reduction in annual claims.• Recruited, employed, managed, and evaluated up to 25 store employees; maintaining all employee files for accuracy and auditing. Show less

Professional Studies

Professional Studies, Human Resources Management And Services