Heidy Haro Email & Phone Number

Windsor, Ontario, Canada

❏ Multi-tasking various platforms (Citrix, Genesys, Gotrex)❏ Respond to policy inquiries, status of claims and reimbursements.❏ Responsible for the process of the claims. ❏ Experience in opening Trip Interruption, Trip Cancellation, Baggage delay/loss/stolen/damage, Medical, and Dental claims when policyholders are in Canada.❏ Advise the policyholders/callers what the requirements are for a claim to be processed.❏ Responsible for helping them understand the policy wording and informing them of their eligibility.❏ Responsible for verifying/updating policyholder's information. ❏ Troubleshooting for various claimant portals❏ Notifying of a portal error to IT if troubleshooting does not work.❏ Missing documentation emailed to policyholders.

Windsor, Ontario, Canada

❏ Multi-tasking various platforms (Citrix, Genesys, Gotrex)❏ Respond to policy inquiries, status of claims and reimbursements.❏ Responsible for the process of the claims. ❏ Experience in opening Trip Interruption, Trip Cancellation, Baggage delay/loss/stolen/damage, Medical, and Dental claims when policyholders are in Canada.❏ Advise the policyholders/callers what the requirements are for a claim to be processed.❏ Responsible for helping them understand the policy wording and informing them of their eligibility.❏ Experience in outbound/inbound calls. ❏ Transfer calls to other lines if needed.❏ Responsible for verifying/updating policyholder's information. ❏ Troubleshooting for various claimant portals❏ Notifying of a portal error to IT if troubleshooting does not work.❏ Missing documentation emailed to policyholders

Chatham, Ontario, Canada

❏ Multi-tasking varies platforms.❏ Respond to dealer, zone officers, warranty administrator, and dealer representative on orders or shipping status.❏ Providing information on recalls on vehicles and assisting in making appointments.❏ Answer inquiries, claim submissions, and eligibility for rebates.❏ Providing support/information for dealer personnel and customers.❏ Experience in outbound/inbound calls. ❏ Transfer calls to other lines if needed.❏ Responsible for verifying/updating customer's information. ❏ Troubleshooting for Uconnect in vehicles.❏ Software update instructions emailed to customers.❏ Ownership change emailed to new owners.

Newmarket, Ontario, Canada

❏ Multi-tasking varies platforms.❏ Promoting a new insurance app for Intact.❏ Knowledge of PSI Citrix portal. ❏ Customer relation management.❏ Outbound calls to intact clients.❏ Actively participate in training initiatives and professional development required of the position.

Richmond Hill, Ontario, Canada

❏ Responsible for labour control, adjusting time if needed, food cost and inventory using QSS (Quick Service Software) and BOH (Back of House).❏ Responsible for daily activities in the café which include cash handling, daily food waste tracker, daily hourly wage tracker, and ordering produce using BOH.❏ Daily food count, making sure production line is working, checking for right portioning, responsible for temping products in the kitchen.❏ Oversee and ensure daily operational tasks are being completed to run the café to corporate standards.❏ Manage café to exceed expectations in food quality, safety and cleanliness.❏ Trained all staff on customer service responsibilities.❏ Crossed trained on cash, dining room, barista, and kitchen, along with being responsible for open, manager and closing manager tasks.❏ Responsible for taking catering orders, and helping the catering Co-Ordinator if need be. Helping with the organization, preparations, and making sure it is delivered on time.❏ Manage a team of 5-8.

Mississauga, Ontario, Canada

❏ Having a thorough knowledge and understanding of the Panera menu.❏ Ensure food is delivered timely and accurately.❏ Know the needs of our customers and provide appropriate communication to ensure satisfaction.❏ Strive to be the best with providing quality service and products to our customers.❏ Handling customers important information (credit card), storing it in a safe.❏ Cashing out customers.❏ Applying reward card discounts with Managers approval.❏ Answering phone calls and e-mails.