Heidy Howard Email & Phone Number

Ontario, Canada

Toronto, Ontario, Canada

Represent Air Canada brand and vision for customer service excellenceImplement leadership strategies to enhance day-to-day team excellenceFostering employee development by empowering, coaching and supporting our team to be the bestProvide proactive and empathetic leadership to their teamsUtilize conflict management techniques in difficult customer situationsAbility to adapt to new technology and to share knowledge with teamDemonstrate to their teams how to build customer loyalty through Care & ClassOversee day-to-day operation flights departures, check in procedures, On-time performanceLiaise with other operation departments to provide a seamless journey to our customers

Toronto, Ontario, Canada

Actively communicate with Crew Scheduling team to ensure travel arrangements meet safety, regulatory, efficiency and service levels according to pilots’s UNIFOR Collective AgreementCommunicate Crew travel changes to crew, crew scheduling and crew travel via FOAM’s (for pilots) and In-Flight Service memo (Flight Attendants)Update crew schedules with complete and accurate travel informationBook air, hotel and ground transportation reservation for crew travelProcess invoices and document files requiredInterpret SWG Pilots group agreements and in conjunction with crew planning, determine and book requirements regarding: Short-term Deployment, Long-term Deployment, training/recruitment needs

Toronto, Ontario, Canada

Operation of Licensed Home Daycare meeting and exceeding all Ontario standardsAccepting school children (5-7 yrs. old) facilitating any special needs and requirementsResponsible to the safe and punctual drop-off and pick-up from schoolProvide home-made healthy nutritious snacks and lunchesCertified in CPR for children and infantsProvide monthly attendance report of children to main officeUp to date with procedures and Ontario guidelines for home Daycare

Viña Del Mar, Valparaíso, Chile

Non-target agency help desk - USA/Canada, responsible for revalidating and reissuing tickets due to involuntary schedule changes/flight cancellations and provision of waiver codes for ticket reissue or any other related issuesArrange hotel accommodations in correlation with flights required as liaison to the airlines and travel agentsOneWord Alliance help desk, managed issuing and reissuing of award tickets for both bilateral and multilateral as well as assisted customers with the issuing and validation of reward ticketsThree years of sales through the call-centre for Mexico, Colombia and Venezuela marketExperience on both sale and call centre exposed me to most modern and up to date commercial airline procedures and practices

Toronto, Ontario, Canada

Responsible for sales and promotion of Encore Cruises product to travel agents incorporating the regular liaising of cruise lines with travel agentsStimulate clients with the most updated availability, cruise line/air/hotel/transfer information and promotionsResponsible for reporting and accounting, documentation including the requisition of air transfers for each individual groupExcellent reputation on sales call and email inquiries responding in a timely, courteous and professional manner always ready to provide clients the most current information on products, services, promotions and improved technologies.