Chris Heighway Email & Phone Number

South Bend, In, Us

South Bend, Indiana, Us

Responsible for designing, installing, and troubleshooting networks and all related technologies. Analyze business requirements to develop technical network solutions. Develop test plans, implementation plans, and project timelines for various projects. Stay abreast of new technology and how technology infrastructures are currently impacting and driving competitors.

● Whirlpool Corporation, Saint Joseph, MIDiscovered and documented Asian Pacific portion of Global network.Managed and documented Polycom video conference solution.Administered and Maintained Network Tools to include IP Address Management System, IP Control from Diamond IP and Packet analysis appliance from Netscout.Troubleshot daily issues within Global network consisting of over 4,000 networking devices.● MPI Research, Mattawan, MIUpgraded and troubleshot wireless network consisting of 395 Cisco Access Points covering a 1.2 Million square foot facility.Assisted in installation of Cisco Nexus 7018 to replace core switching infrastructure and server aggregation layer in redundant Data Centers.Documented and verified functionality of UPS systems that sustained 32 IDF’s and two Data Centers.● Cincinnati Bell Technology Solutions (CBTS), Grand Rapids, MI and Fort Wayne, INAnalyzed and documented Cisco infrastructure for global GE Motors Acquisition and Integration. Identified existing and potential problem areas and implemented configuration changes improving network security, reliability and performance with existing resources.Provided Network system support, change and problem management globally using HPSD.Re-designed GE Aviation Cisco LAN servicing 1200 users.Developed templates and documented processes to streamline Transition to Operations (TTO) process for future projects.

London , Co

Integrated remote offices into converged network providing Cisco VoIP services while also improving resiliency in network. Conducted training at site with customized documentation for reference.Designed and implemented Cisco Small Office Home Office (SOHO) solution utilizing DMVPN technology providing telecommuting users with Voice, Video and Data connectivity.Evaluated SSL VPN replacement for existing IPSEC solution, coordinating and organizing meetings with multiple vendors to ensure best possible solution was selected according to company needs and budgetary constraints.

Dublin, County Dublin, Ie

Installed Global VoIP network involving Cisco Call Manager, Call Center (IPCC), Unity messaging system (Unified Messaging) and Voice Gateways (VG224) allowing mid line enterprise customers using PBX or analog phones to easily migrate to VoIP infrastructure.Assessed and implemented Network Management system and troubleshooting utilities proving a proactive approach to Network Monitoring giving Management, Engineers and Operators insight and historical reporting real time as to the state of the evolving converged NetworkAssisted in creating Global Voice and Network Template for future mergers and acquisitions providing standards and a cookie cutter approach to integrating new networks into the existing infrastructure.Managed and Customized IP Contract Center Express consisting of 150 attendants.

Arlington, Virginia, Us

Managed and trained eight person team supporting 315 Cisco and Foundry routers and switches providing service to over 12,000 usersWorked as a liaison between Government personnel and Lucent contractors to design and install over ten million dollars of equipment. Engineering of four Army installation networks in accordance with Installation Information Infrastructure Modernization Program.Coordinated with multiple vendors to provide contract support for installation of 81 server racks in the Korean Southern Node data center.Planned and enabled Multicasting across multi-vendor LAN/WAN involving numerous organizations which allowed broadcasting of live television feeds.Converted LAN/WAN routing protocol from EIGRP to OSPF.Installed layered security within the infrastructure by installing top level architecture security stack at two geographically separated PoP locations utilizing BGP.Identified bottlenecks in DoD Architecture Framework. Using existing equipment, increased network efficiency and reliability, drastically increasing service quality to exchange servers providing mail service to 21,000 users.Designed and implemented plan to eliminate non-contiguous IP addressing on Army installations allowing route summarization at Area Border Routers.

Arlington, Virginia, Us

Worked with engineering section to install Gigabit switched Campus Area Network replacing existing network with over three million dollars of equipment in accordance with government security design plan.Provided greater systems security by testing and fielding load balanced firewall security stack.Engineered design and installation plan utilizing Cisco DSLAM and ADSL products to monitor all utilities systems across two Army installations.Motivated soldiers and civilians to further increase networking knowledge by building Cisco router and switch lab with existing resources.

Bs (Incomplete), Computer Information Systems

Hs, High School/Secondary Diplomas And Certificates

Education record