Heike Grätz Email & Phone Number

Bavaria, Germany

München Und Umgebung, Deutschland

Munich

Zürich Und Umgebung, Schweiz

Key Account Coordinator (4/2015 - 3/2016)Customer Service Representative (12/2014- 3/2015)In this leadership role, I spearheaded client relationship management, both domestically and abroad, to ensure client service delivery and satisfaction. I was the lead employee for communication with clients regarding all customer inquiries, proposals, sales, learning.

Zürich Area, Switzerland

In this high-impact role, I developed creative content, and managed marketing projects and logistics for a newspaper and collaborated with journalists, layout designers, advertising clients, and any additional stakeholders to brainstorm concept ideas and implementation plans. I effectively created and maintained business relationships with vendors, and.

Zürich Area, Switzerland

As a Language Instructor, I educated private and corporate clients in all areas of the German language, including speaking, writing, reading and listening comprehension. I significantly improved adult learning and critical thinking through strategically designed curriculum and lessons using both traditional and non-traditional teaching methods, reviewed.

Bamberg Area, Germany

In my role as a Visiting Lecturer, I taught a seminar on American Literature and Culture in the 1920’s that was for students whose first language was not English. I built rapport with students by being accessible, creating open lines of communication, providing consistent positive feedback, and by making the most of resources that were individualized to.

Morgantown, West Virginia

As a Teaching Associate, I advanced the knowledge of undergraduate students in the areas of speaking, listening, reading, and writing the German language through a communicative teaching approach.

Berlin & Bamberg, Germany

During these internship, I organised and conducted castings and topic research, collected vox pops, assisted during TV shootings, and cut audio materials that were aired on regional radio.These experiences enabled me to develop teamwork skills, independence, organisational skills and the ability to work to tight deadlines.

Master Of Arts (M.A.), Tesol (Teaching English As A Second Language), Linguistics

Activities and Societies: West Virginia University German Club

Magister Artium (M. A.), English, Business Administration, Communication

Activities and Societies: HC Bamberg, AEGEE Bamberg (Association des Etats Généraux des Etudiants de l'Europe )

Certificate, Product Management

Certificate Digital Product Development And Management