Heike Klein Email & Phone Number

Munich, Bavaria, Germany

Casualty treaty underwriting for the South African market. Key focus on financial solutions and the pricing of complex reinsurance structures.

Munich, Bavaria, Germany

Went on an Extended Business Trip (EBT) to work in the Corporate Underwriting (CU) division on the team responsible for Pricing, Steering and Modelling for all non-life (P&C) reinsurance business. Primarily focused on internal large loss modelling and outlier loss expectation modelling processes for various P&C lines of business. Was also involved in and assisted with processes relating to the updating and setting of pricing parameters and communicating changes to treaty underwriters wordwide across the MR Group.

Johannesburg Area, South Africa

Part of the Casualty team as a treaty underwriter with a strong focus on pricing and complex structures.• Responsible for various clients, predominantly South African clients but a few others in Sub-Saharan African Countries. • Handling of treaty renewals for each of the clients I am responsible for. • Dealing with Special Acceptance requests as well as any other ad-hoc requests from my allocated clients. • Pricing of complex structures for clients allocated to me as well as assisting other colleagues across other non-life underwriting teams with complex structures. • Client training on various reinsurance topics, e.g. functions and methods of reinsurance, reinsurance pricing, reinsurance wordings. • Finding ways to improve efficiencies within my team and implementing these. • Maintaining good relationships with our clients throughout the year, not only to understand my clients’ portfolios better, but for the sake also of maintaining a strong relationship we as Munich Re have with the client.

Centurion; Gauteng

Part of the Actuarial team that supports the pricing and portfolio management functions through technical and analytical actuarial skills.• Established framework for generating regular monitoring reports. • Built a cashflow model using data to project forwards various metrics (such as size of book, expected premium, expected claims, projected loss ratios etc.) which served as in input to the company’s overall budget model for the next 5 financial years as determined by EXCO.• Provide support to the call center by tending to actuarial queries which include underwriting approval (often working together with the underwriting manager and risk surveyor), approval of risks that trigger referral limits, premium prejudice queries for the claims department and any premium calculation errors or premium related queries.• Was very involved in the product development and launch of Momentum’s “Safety Score” questionnaire and was the custodian of said questionnaire.• Secretary of the Underwriting Review Committee where new proposals or changes to current processes in how we underwrite are discussed – duties involved setting up and distributing the agenda (and ensuring requests for agenda points are relevant to the committee’s purpose); taking minutes and distributing these to EXCO including the CEO and all other relevant and interested parties; keeping track/record of everything discussed, decisions made and tracking the progress thereof.• Developed new rules for the multi-claimant process on personal lines and monitoring the impact of cancelling perceived bad risks on the overall loss ratio of the book.• Maintain and implement improvements/new developments to the Claims PFP (Pay for Performance) model.

Johannesburg; South Africa

Supporting the following functions: Pricing, Analytics & Underwriting Performance - through technical and analytical actuarial skills as well as providing actuarial input on numerous strategic projects of the company.Responsibilities/tasks included the following: • The development of automated pricing tools which included the maintenance and monthly upkeep of Zurich South Africa's national quoting tools as wells as the development of and successful integration of a "Reinsurance calculator" into the Commercial lines quoting tool• Rating engine development and integration which included external vendor visits to ensure technical compliance of integration with Zurich’s first ever rating engine and reporting back to executives and the project Steering Committee on different vendors’ progress• Being the local (South African) actuarial support for Zurich Insurance Company Ltd's global commercial property pricing tool which included providing feedback to the wider/global actuarial team on the progress on the implementation of the tool in South Africa as well as training the local users of the tool on the pricing methodology behind the tool.

Product development and management of health insurance schemes across multiple African countries, namely Botswana, Ghana, Lesotho, Malawi, Mauritius, Mozambique, Swaziland, Tanzania and Zambia. Responsible for the following countries: Mauritius, Mozambique, ZambiaAssist as and when needed on the remaining countries. Responsibilities/tasks included the following:• product pricing • claims ratio analyses and technical ad hoc analyses • monthly provisioning for IBNR and claims reserving • setting the budget for the scheme for upcoming financial years as well as setting the terms for scheme renewals to help ensure profitability • provided technical business support • setting business goals and determining product philosophy per country as well as advising Momentum Africa EXCO and the in-country General Manager on the state of the health books for each country