Heiko Anhauser Email & Phone Number

Additional experience outside of qualification in the following points:Management: managed both back-of-house and front-of-house operations.Relationship Building: Maintained excellent relationships with customers, guests, suppliers, employees, and other operational departments.Budgeting:Established and achieved sales and profit targets, monitored and improved standards, maximized sales, and controlled costs to enhance margins.Service Excellence:Ensure a consistently high level of service to guests at all times.Equipment Monitoring:Maintained and monitored operating equipment in accordance with budget.Standardization: Ensured all areas adhered to standardized service protocols for customers.Staff Management:Accountable for staff management, including rosters, leave administration, disciplinary procedures, etc. We ensured accurate pay sheets were submitted to Payroll on time and labour costs were rationalized on an ongoing basis.Staff Development:Ensured continuous development of staff and maintained competency levels necessary to perform jobs.Compliance: Adhered to and ensured subordinates adhered to all guidelines related to security, HACCP, and operational policies and procedures.Computer Skills:Demonstrated strong competency with MS Word, Excel, and Outlook.Operational Management:Managed purchasing and price negotiations, processed counts, and investigated variances.Systems Knowledge:Proficient in Micros, Gaap, MXP (both FOH and BOH), Infoship & IssueTrax, Crunchtime, and Fidelio.Reporting: Produced month-end reports and projected forecasts.Training: Trained staff for STCW competency, trained galley stewards in the correct application of chemicals and safe use, and trained crew in accordance with health and hygiene requirements as per VSP.Crew Development:supported and developed crew members and evaluated subordinate crew.Cleaning and Operations:Ensured general cleaning and operations were conducted according to company requirements.Standards Implementation:Implemented and monitored VSP, ShipSan, and ANIVSA standards and requirements.Inspection Participation:Participated in USPH, ShipSan, Danish Local, Chinese, and SA local inspections.Auditing: Conducted internal audits.Disease Control:Oversaw and implemented disease control and management.Pest Management:conducted training and applied integrated pest management.

Listed skills include Food And Beverage, Hospitality, and Customer Service.