Tailor a fit-for-purpose Customer Experience and Customer Success strategy in Central Europe to drive best-in-class product adoption, product consumption, customer growth as well as maintaining highest customer satisfaction.As Customer Success Leader, I bring over 20 years of hands-on experience, applying business knowledge to deliver customer excellence. My approach covers the entire customer journey while being aligned to the Customers Strategy, the Sales Journey and Post-Sales activities to enhance Customer Experience and Customer Success.With innovative thinking and having the customer always in the center of success, I adapt the strategy to align to the customer experience program with the desired and expected outcomes of the customer.

Global leadership of the strategic Customer Experience and Customer Success Program for Mercedes Benz Group & Daimler Truck.

Scheer Group is an international software and consulting company with a focus on SAP software sales, business process management, process automation as well as industry and SAP consulting.Responsibility at a glimpse:P&L responsibility for SAP License & Services Sales-Team, Customer Success Management and SAP Professional Services organization.Responsibilities in detail:- Responsibility for: - SAP Software & Subscription as well as Services Sales - Customer Value & Success Management - Professional Services & Consulting Delivery - Ensuring company growth, strong order entry and revenue increase, consulting utilization, cloud consumption, customer loyalty, retention & satisfaction- Establishment of an SAP Sales organization from scratch with direct over-achievement of KPIs- Launching and maturation of new Customer Success organization to ensure revenue retention, adoption & consumption, customer satisfaction and customer loyalty (land, adopt, consume & expand)- Strong increase of delivery utilzation- Executive Customer Sponsorship as well as hands-on coverage of strategic accounts- National and international team hiring & maturation- Setup of SAP Partnermangement and realization of SAP Competency Framework to retain SAP partner levels and achieve new, additional solution-related partner status- Ensuring outstanding budget overachievements

SAP is a global software company that helps companies optimize business processes and efficiently manage corporate information. Responsibility at a glimpse:Establishment, growth and maturation of the new SAP CX Customer Success Organization in EMEA, defined guidelines, rules & tools for customer success management & customer health, strong focus on customer retention and growth, stabilized a close teamwork with SAPs CX Cloud Sales organization.Responsibilities in detail:- Strong focus on customer expansion by demand generation activities and creation of up- and cross-sell- Fast Time to Value and value-adding consumption of the cloud solutions were key for customer retention and loyalty- Improvement of adoption, loyalty & retention, references, Customer Health Index and over the budget-renewal rate - Cloud-based KPI-definition - Teamwork with all related SAP Market Units, SAP Services Organization and Partner Management to ensure successful 360-degree maintenance of customers - EMEA-wide hiring and organizational setup- Personal strong involvement in customer situatiuon to ensure long-term realtionship and customer success

Established, developed and grew a strong salesforce to sell SAPs Professional Services Engagements for SAPs Customer Experience and Procurement solutions, closely aligned with SAP License Sales. Customer focus on strategic accounts across all industries.- Focus on strong pipeline build and forecast accuracy- Team hiring- Personal engagement with strategic customers

Coverage of strategic and key customers in the Chemical & Pharma as well as Consumer Products industry to increase SAPs consulting footprint and to sell SAPs Services offerings across all SAP solutions- Strong focus on long-term customer relationship and customer value & success- Constant pipeline build and forecast accuracy

Plaut is a Vienna-based international IT service provider combining strategic and business management consulting with intelligent, sustainable industry-specific solutions.P&L License & Services Sales responsibility for SAP and Management Consulting Solutions- Focus on strong pipeline build, forecast accuracy and deal closing- Development and execution of sales mindsets and training programs- Development of the partner network and expansion of strategic alliances to partners- “Wake-up” of dormant accounts as well as expansion of installed base- Hiring & Management team of 15 Sales- & Marketing employees

P&L responsibility for newly established business unit “SAP Solutions” in Germany- Development of strategic alliances with SAP and partners- Acquisition and expansion of key and strategic accounts with SAP Solutions- Definiton of new SAP Consulting offerings and services packages- Team hiring- SAP Partnermanagement

P&L responsibility for EMEA South-region with strong focus on Sales (HW, SW, Professional Services)- Demand generation, pipeline build, deal closing and consulting execution- Forecast accuracy- Management of 18 sales and consulting employees in the region- Planning and execution of marketing events