Heiko Herold Email & Phone Number

Milan, It

Sesto S. Giovanni, Milano, Italia

Organization of IT department; staff and consultants’ evaluation and management; budgeting; mid- and long-term strategic coordination with HQ; rollout organization.IT modernization (packeting, ticketing, procedures). Change management. Legacy ERP interconnection to SAP R3 and procedure adaption during HQ ERP switch. CRM switch, data and process migration. Warehouse ERP process changes. Analysis and interconnection of legacy ERP system to legal electronic invoicing system.

Sesto S. Giovanni, Milano, Italia

Technical project coordination with HQ. Maintenance and further development of the in-house built CRM system. ERP and CRM process analysis. Installation and maintenance of servers, clients, network and typical surrounding infrastructure.

Milan, Italy

Management IT ItalyControl of the IT structure Italy, including budget IT, procurement and installations. Technical project leader Italy in HQ project of migration from AS400 legacy ERP to SAP R3: adaptions to Italian requirements; internal migration coordination; user training planning; coordination of internal procedure migration; keyuser for purchase/sales, logistics and accounting department; reporting and data extraction.Technical project coordination with HQ: ecommerce extension; sales and accounting systems alignment and integration; IT development of logistics partner switch.Telecommunications provider and contracts handling, blackberry structure handling.Mandatory data transmissions handling of Intrastat, SIAEE, RAEE and other legally mandated data. Management of customer and supplies data interface projects.

Mogliano Veneto, Italia

Implementation and management of Unix environments (HPUX cluster, Solaris, Linux, OpenBSD), HP Storage and SAN, backup and subsystems.Highly complex and diversified networking structure implementation based on Cisco IOS, Cisco Pix, Checkpoint FW, IP and SNA protocols. Exchange and antispam/antivirus infrastructure. Split-DNS. Radware geographic and application loadbalancers. Various IP and SNA based file transfer systems including common protocols, Primeur Spazio, CA Xcom. Windows ecosystem implementation and maintenance. Active monitoring.Scripting, perl5, networking tools and similar, DB infrastructure (Sybase).Only technical contact person for German language customers, one of the main contacts for English language customers.

Padua, Italy

Team handling the complete customer preparing, installation, and support: infrastructure, server, clients, vertical and horizontal software solutions. Router configuration. At times externally dislocated as extraordinary support at German language banking customers.Environments: Sinix (Siemens Unix), Cisco, Windows NT, SCO, DB (Informix), Novell.

Padua, Italy

Management and installation of a Sun Solaris network and the usual networking structure of the times. Userbase about 2500 people.