Heiko Wenthin Email & Phone Number

Copenhagen Area, Denmark

Copenhagen, Capital Region Of Denmark, Denmark

• Increase the retention of our customer base; provision of value through operational and tactical management to customers across Europe.• Management of 14 dedicated specialist across the Nordics and Europe• Responsible for converting the strategic direction to tactical and operational activities to meet aimed targ• Implementation of department KPIs, workflows and procedures on both a strategical and operational level. • Development of a commercial plan targeting new markets• Assignment of new customer projects and ad hoc tasks.• Conduct bi-monthly feedback meetings with our top 20 customers• Produce internal review sessions for a high employee- and customer satisfaction

Copenhagen Metropolitan Area

Leading a team of Medical Network specialists at the HQ in Copenhagen and a matrix team of Network Managers in all our overseas locations. Operational & Classic Network/ Supply Chain Network Development/ Contracting & Maintenance Fronting Agreements with Network Partners Provider Screening against Sanction Lists - global compliance Set-up of strategic partners Country and City reports Destination Analysis Site-inspections Investigation of B2B Network Integration of security Network into medical Network Application Management Provider Database resposibility Interactive Provider Portal Travel Security Portal Quality Assurance & Assessment Agent/ Provider Management Quality Assessment Policy Quality Assessments & Ratings Intercompany agreement Implementation of network representative role in all offices – reporting into Global network HQ (KPI on size and density of regional network) Commercial Network Negotiating and maintaining of Corporate Incentive Agreements (CIA's) Seasonal Event Contracting - Skiing, Tactical Evacuations etc. Cost Containment measures based on Business IntelligenceImplementation of new products towards the insurance market - both B2B & B2C

Copenhagen Area, Denmark

Leading 4 leaders of others, 60+ indirect reports.Areas of responsibility:Operational unit:Worldwide 24/7/365 Medical AssistanceSpecialist units:Health Care unitOperational Excellence unit

Copenhagen Area, Denmark

STRATEGY & BUSINESS DEVELOPMENT - impact 500.000+ members.Key link between Bupa International, Brighton, Corporate Centre, London and Danish Service Centre, Cph in all matters concerning marketing, new business opportunities, sales and business strategyBenchmark against competitorsHeading the closing of gaps between competitors/benchmarked level and own service proposition to maintain market positionIdentifying, negotiating and contracting with external partners (e.g. Crisis Psychology setup with international provider with strong presence in the bespoke market, risk assessment agreement with leading UK based provider specialising in worldwide risk control)Promoting the medical assistance platform (expertise and service propositions) internally to enhance sales and grow own in house proposition versus services delivered by external partners (e.g. building collection of case stories for reference and promotional use locally as well as at corporate level (London), one pager case stories, brochures, hard copy as well as e-brochures for Ipad users, posters)Business Lead for all Bupa International project touching on medical assistance (WMA)COMMERCIAL EXCELLENCEihi Bupa Marketing representative at the biannual International Assistance Group (IAG) conferencesihi Bupa delegate at international broker conferences, presenting the ihi Bupa Worldwide Medical Assistance (WMA) proposition to the audienceSales B2B within Bupa Group as well as externally. Main achievements 1) Onshore partner setup in emerging market in Asia contracting with domestic insurance company 2) Onshore B2B partner setup with an overseas Bupa Group company, offering bespoke assistance service to 3,2 billion members. Ownership of ihi Bupa response to RFP tendersOwnership of partnership relation with market leading medical assistance partner.OTHERReporting directly to CEOMI reporting and analysis - developing and deliveringBCM responsible for ihi Bupa, ensuring legal compliance (H&S etc.)

Copenhagen Area, Denmark

Daily management of an operational team of 20-28 direct reports in a 24/7 environment.

Copenhagen Area, Denmark

Teaching Danish as second language at Copenhagen University Summer School and as bespoke courses for expats at a number of companies i Greater Copenhagen area.

Master, Scandinavian Studies

Danish, Film & Media

Education record