Challenges & Responsibilities•Serve as a product expert, assisting clients in utilizing our application to its full potential.•Build relationships with client and company side. Good in negotiations with clients.•Address complex client inquiries and provide solutions.•Conduct regular check-ins with clients to ensure satisfaction and gather feedback.•Maintain detailed records of client interactions and feedback and mange for ticket system•Manage between the client and the company, ensuring that the product meets the clients needs, addressing any issues, and providing timely solutions.•Serve as a project manager for successful product implementation.•Respond to survey client’s feedback and address concerns.•Advocate for customers by capturing feature requests and feedback.•Work as Project Manager when required.

Challenges & Responsibilities•Manage 3 Restaurants for IT Hardware, Software, Networks and Systems.•Collaborate with vendors, suppliers and service providers to procure and maintain IT infrastructure components. Manage vendor relationships, negotiate contracts, and ensure service level agreements are met.•Support and Coordinate for ERP System with vendors.•Maintain accurate documentation of IT infrastructure configurations, procedures, and policies. Generate regular reports on system performance, capacity and availability. Analyze data to identify issues and areas for improvement.•Report on common sources of technical issues or questions and make recommendations to vendor.•Communicate key insights and findings to vendor•Installing and configuring software, hardware and networks, troubleshooting and resolving software, hardware, network and network issues.•Setting up workstations and accounts for new employees.•Troubleshooting and coordination with vendors for business application such as ERP system.•Managing and maintaining routers, switched CCTV systems.•Weekly Checking and testing CCTV and network device•Monitoring and optimizing system performance and maintaining security through updates and proper permissions.

Challenges & Responsibilities•Able to control all employees (Phone/Computer/AP) for good internet access•Proficient in Internet Wi-Fi-related activities.•Able to work well with DHCP, NAT, and Static/ Default Route.•Improves customer service quality, designing process, establishing service metrics, monitoring the cases and analyzing the data.•Understanding of Wireless Networking (Wi-Fi Interference) content.•Installing and Configuring computer hardware, software, systems, networks, printers, and scanners.•Reviews vendor contracts and coordinates IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with user needs•Monitoring and maintaining computer systems and networks•Responding in a timely manner to service issues and requests•Providing technical support across the company (this may be in person or over the phone)•Setting up accounts for new users•Repairing and replacing equipment as necessary•Sending Notification and keep updating on high level cases.•Testing new technology•Possibly training junior staff•I have communication skills, Interpersonal skills, Problem-solving skills, Punctuality, Critical thinking skills, Teamwork and collaboration skills, adaptability skills and work ethic.

Challenges & Responsibilities•Provide IT Technical Support to users in terms of desktop support and helpdesk support•Assist with maintenance and upgrading works•Assist the IT Manager to ensure proper equipment documentation as well as physical inventory of assets.•Handel IT access control•Assist in IT department related administrative duties.